Originally Posted by svalley
Mitsubishi Pi$$ed me off.
My 65831 full remote stopped working last week, so I called Mitsubishi's part department
for replacement under warranty. Parts said I need to call Customer Relation and
ask for level 2 support. Then I called Customer Relation and ask to speak to a level
2 person, no they won't transfer me, asked for my info, and tell me to reset my remote
and hang up. I said no, I waited for 15 minutes and spent 10 minutes with
this guy to hang up that easy. Finally, he agreed to transfer me to level 2, I waited
for another 10 minutes, and a woman finally picked up my call. Her attitude was bad
from the beginning with, and tried to ask me the same crap that the first person already asked, then
I said "can't you stop wasting my time and just send me the remote?" She backed off
and agreed to send me a replacement after 40 minutes on the phone.
I got the replacement today, and it is the wrong remote, they sent me the simple remote!!
I am not happy, so I called Customer Relation again, the CSR told me to call Part because
they sent me the wrong remote. I said the P.O. clearly show the level 2 person ordered
the simple remote for my replacement. I asked him to transfer me to level 2, and again
he refused, I lost it and yell at the guy, then he tried to transfer to level 2, but they
are all gone and promised to call me tomorrow.
I can't believe the freaking remote that came with a $4K TV stopped working after 4
months. Also, I can't believe how much hard time Mitsubishi"t" gave me for the replacement.
I guess this is my last Mitsubishi"t" TV, I can't believe they target high end market with this
kind of service, they should sell their TV at Walmart to match thier service
Thanks for your reading