Originally Posted by gvg45
Please let us know what Sony has you do to reset it.
OK folks. Sony has fixed my problem. They delivered my new XBR2 this afternoon.
Just kidding LOL
they gave me a reset procedure for the TV. I tried to use the 'return to shipping condition' procedure in the service manual and it didn't work by the way.
Sony's procedure was very easy. This procedure will restore all factory settings back to default without messing around in the Service menu.
1. point the remote control at the TV (assuming your set and remote work)
2. Press AND HOLD DOWN the "UP ARROW" button on the remote.
3. Whilw holding down the up arrow, walk up to the set and push power. This will cause the set to turn itself off AND BACK ON all by itself and when it does, it'll prompt you with the initial setup screen. (which mine did)
as a side note, they told me that in the event this didn't work, to reset the remote control. their procedure for this (which I thought was absolutely ridiculous) was to remove the batteries, and push each button twice. made no sense to me, and I didn't try it since my remote works fine.
hope this is more useless information that no one else will need, but gladly i'll share since i've sponged up this site myself.
Enjoy and thanks for the info that i've soaked up.
finally glad I had something of substance to offer.