Just wanted to chime back in and give an update on my service call. Just a refresher of what I was having checked out on my hls5087: had the high pitch noise coming from the power supply, screen was a little loose along the top of the TV, and wanted to see if my pincushion was in spec. I called Samsung this past Sunday (3/11), tech called to schedule appt. the very next day, and he was out here today (3/17). As soon as he walked in he said he could hear the power supply whine, but said they sent him the wrong one, so he would be back out on Tues evening w/ the correct one - no big deal. Next he checked the loose screen to make sure it was tightened down all the way, which it was. It's stiil not as secure as the rest of the screen but it's not affecting performance in any way, so again, no biggie. Finally, he checked the pincushion. As I was expecting, he said that it looked pretty normal for these TV's. But to my surprise, and w/out me asking for it, he said that when he came back out to swap out the power supply, he would go ahead and try a new light engine to see if it helps reduce the pincushion. If it didn't, no big deal - if it makes it worse, he'll just put the old one back in. So to make a long story short, there is still some good customer service out there - I guess most of it depends on the Samsung rep you get and the area in which you live that determines your service center. I live in Apex, NC, just outside of Raleigh, and my service center was Consolidated Electronics Inc. I'm sorry for any of you who have had a such a bad experience. There's nothing more frustrating than piss-poor customer service - especially when it comes to a major investment such as this. My only advice is don't back down and don't settle for any crap. Keep on their ass until you get the service you deserve. Best of luck to you all.
Happy St. Patty's Day and Go Hokies!!!!!!!!!!