So here's the offer on the table after my second OB failure:
- Another Optical Block repair under warranty or
- the KDL60EX500 refurbished at no charge along with a 90 day warranty
I wonder if I should take the second OB repair just so it can fail (and it will, of course) and see if they come back with something better.
Any advice? I had hoped for a new, full-warranty replace offer of the ex500, with a possible option at some cost to upgrade to the ex700. I don't know if they consider counteroffers (would presume they don't).
Have to say I'm really disappointed. Really disappointed.
After cooling down a bit (my expectations exceeded reality, I think), considering this further, and doing a bit of research on AVS, I've decided that the 60ex500 sounds like a far better option than the 60ex700 (too many pq issues with the 700 series, especially regarding uniformity: that would drive me nuts). I sent Sarah a list of questions regarding the refurbed units, including asking whether the warranty period can be extended and if (at a reasonable cost to me) a new, full-warrantied 60ex500 would be an option. I'm fine with either of those options; will report back when I hear her response.
So here's the deal, or at least MY deal: 1) The new (3rd) OB or refurb 60ex500 offer is final; 2) To get a new 60ex500 would cost me $1400 (!), a new 60ex700 $1620 (!!!); 3) There is the possibility to purchase an extended warranty through Sony, but I have to confirm this through their warranty service; 4) Still waiting on an answer for what kind of same-model exchange they offer on refurbs in the event that I get one that's problematic (e.g., one that someone else returned for flashlighting or other problems which Sony simply repackaged, deeming it "good enough"). I'm 99% sure I'm just going to bite the bullet and take the refurb replacement.
Just bit the bullet on the replacement. For anyone who's wondering (and I think others might have noted this too), here's the deal on how it works:
1) I have to send, via certified mail, the model/serial sticker off the back of the set before they ship the replacement, which should ship within 48 hours of their receiving the sticker. This will pretty much make the SXRD un-resellable through most channels, but I think I'll just craigslist it and see what I can get. All in all, the rep said it should take a couple weeks max for processing and transit, which is standard ground from a regional center.
2) Sony does sell extended warranties for refurbed products, up to 3 years, at the same rate and with the same coverage as for their new products. So if you're willing/able to put down $120 for two years or $200 for three, the extremely short 90-day warranty included shouldn't be an issue. I'm going to go for at least a 2-year, just to be safe.
Finally: I think my days here are coming to an end. It's weird to say this given the circumstances of our coming together, but it's been a pleasure drifting in and out of here and discussing with you all. Thanks for all who have helped me out; I hope I've occasionally returned the favor. I'll keep peeking in, but will mostly be haunting the official XXex500 thread from here on out; hope to see some of you there at some point (unless you get even better replacement offers than I did