Originally Posted by Lord Vader
I had hoped, albeit futilely, that today's firmware upgrade for the Panasonic BD30 player might, just might, address the 24p issue on my 6189S. Alas, it did not. My 24p setting is still grayed out with the explanation that my TV isn't compatible for 24p output. So much for me being "wrong."
I certainly cannot definitively diagnose your situation. Although my experience with Samsung Customer Service may lead you to a different interpretation...
When I was first looking to get a new LED DLP, I talked to a number of techies about the Samsung HLT xx87S/xx89S sets and 24fps was one of the features that was touted as being an advantage of these sets. So, I went ahead and bought one (HLT 6187S). I also bought a Samsung BD-P1400 Blu-Ray DVD player. I enabled the 24 fps in the DVD player and had significant picture breakup on the display until I disabled the 24 fps.
So I started talking to Samsung Customer Service (they have quite a file on me now 8^). At various times I have been told by Samsung that my 6187 is not 24fps compatible as well as being told that whoever said that my HLT 6187S is not 24fps compatible doesn't know what s/he is talking about. Who can you believe?
I am currently running updated firmware version 1026 in my TV (IMPORTANT NOTE: The firmware versions for the xx87S and xx89S displays have different numbering systems) and it does display 24fps and indicates this when I hit the "Info" button on the display remote control. I get this indication (i.e., "1920 X 1080P @ 24 fps") when I am playing a film-based movie on my BD-P1400 or when I hook up a friend's Playstation 3 and force 24 fps playback. It is unclear to me why the display would even be capable of indicating it is displaying 24 fps if it did not have that ability...
My current problem (unrelated to your issue) is that there are a series of delays in playback REGARDLESS OF WHETHER I AM PLAYING BACK 24 fps OR NOT that cause the image to shudder every once in a while (this is NOT "judder" but a playback issue in the DVD player). Current consensus among Samsung Customer Service folks (regardless of whether I am talking to the display folks or the Blu-Ray DVD folks) is that there is a problem with the DVD player and they are working on it. Consensus on the boards is that Samsung (engineers AND customer service folks) are confusing 24 fps with 23.937 fps as Toshiba did for a while but I'm not enough of a techie to be able to explain that to you clearly...
So, when Samsung gets around to updating the firmware for its BD-P1400 Blu-Ray player, I will not only have 24 fps playback (as I do now) but it will be without the slight delays that I am (and MANY, MANY other BD-P1400 owners are) currently seeing.
One possible interpretation of your situation is that there is a compatibility issue between your Panasonic and your 89S that no firmware will ever resolve, so they are telling you that the 89S is not capable of displaying 24fps. If this is the case, their response is inexact and they have generated confusion as a result.
Another possibility (which I myself have experienced many times) is that the customer service people just don't have a clue what they are talking about and are parroting what they have been told to say. You, the customer, are given conflicting information and, because Samsung doesn't want to update EVERYONE's display, you get the impression that the set is not 24 fps compatible in spite of numerous reports to the contrary.
Another possibility is the your 89S is simply not 24 fps compatible even though other Samsung HLT xx87S/xx89S displays are 24fps capable. I have no clue as to how that happened.
I do wish you luck however. One consolation is that film-based sources at 1920 X 1080P @ 60 fps is still a pretty great picture...