Sony Extends XBR1 SXRD warranty - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 1 Old 04-12-2007, 07:15 PM - Thread Starter
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Not sure if already posted, but Sony is extended the warranty on the XBR1 SXRD models:


Dear Valued Sony Customer,

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of KDS-R50XBR1 and KDS-R60XBR1 model SXRD Televisions until October 31, 2008, regardless of purchase date. This extended warranty does not apply to the replaceable projection lamp and other parts that may be used in the televisions. All other terms of the Sony limited warranty continue to apply. No safety issue exists with the televisions. All other terms of the Sony limited warranty continue to apply.

Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony toll free at 866-850-8674.

In addition, Sony is announcing that for any owner of a KDS-R50XBR1 or KDS-R60XBR1 model televisions who paid out-of pocket expenses on or before May 1, 2007 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to the terms and conditions set forth on the claim form.

Click here for claim form

To receive reimbursement, please follow completely the directions on the claim form. All claims must be postmarked by December 31, 2007.

Sony maintains its commitment to customer service and quality associated with its SXRD televisions.


Sony Electronics Inc.


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