Originally Posted by mranbel
so i am on my 5th hlt 5076s and my 3rd tech visit. last time the tech didn't do anything even after getting a special bulletin about the tv, we looked at the info it was all about fixing bowing but this is the "smiley face" i guess. anyways he said the only thing he can think of was getting a whole new light engine, so i have that on the way. if that doesn't work i'm going for the LED or LCD. i am so sick and tired of this and past my 30 days.
I feel your pain. This is my 3rd. I went through 2 50" version and now have a f'ed up 56". If this gets to a week before my 30 days is up, I am returning for the 55A2020. I'm tired of it. All this smiley face crap is bull.
The problem comes from the terminology we use when talking to customer support, and customer supports lack of asking for detail and knowing the correct terminology. Bowing refers to how the bars on the side of a 4:3 pulldown being push inward. A barrel effect is where we have horizonta lines having a frown on the bottom and a smile up top. This smiley face is a whole other issue, and we keep on using the word bowing and Samsung is trying to cure something that is not even our problem.
Luckily the tech came out and took pictures of the problem. He said he would get back to me today and promised that he would have word back from an engineer by today.
The light engine replacement is not the problem.There is also a new problem that I've found
On the bottom of the screen, about 3-4 inches on the left and right sides, there is a thumb print shadow that develops. I first noticed 2 days ago with XBOX 360 connected through my VGA. On a bright screen it made it noticeable, and there all the time. This was only visible with a bright screen. I then experimented and unplugged the VGA and connected it with the component cables.
It was gone....at least I thought. Now it goes away if the menu bar isn't up. But if I thorw on the menu bar and click "picture" or any other option...the thumb print shadows develop, 1 on each side. When you close the menu...they go away.
This might be a light engine problem, and hopefully I will find out this weekend when they come and replace it, along with them hopefully fixing the Smiley face.When you spend this much money for a TV, money you could spend on paying off a crdit card, or on something else, all these screwed up TV's add to the buyer's remorse. You think twice about what you bought. All we want is to feel good about laying down $2000, and Samsung doesn't make you feel this way
My finance has had enough with this TV crap. She just wants me to be happy so I don't drive her crazy anymore with this. If the next tech visit goes wrong...it's going back for good.