I have had this TV since Dec. 13, 2004. I purchased it at BB with 4 year ESP. I paid 4k for the set and the plan. The TV worked great for about the first 3 years, then it started experiencing problems such as blinking green LED Timer light but was remedied (or thought to be) after the bulb was replaced a 2nd time within 2 years. I did not think much about this, but I did read about the main board problems in various forum threads.
Recently, earlier in 2008 the GS tech came out because the blinky light showed up again. He just reset the TV and looked at and did not replace anything because the bulb had already been replaced by him earlier that same year. I told him that the set started to act up and needed to be reset once before as it would not power up.
Anyway, around Nov. 2008, I called GS to have a service tech come out because the set started to not turn on and was experiencing the green blinky LED and the set was needing to be reset (unplugged, then wait 5 to 10 minutes, then plug back in, and hit the reset button). This seemed to fix the problem, but soon I noticed the picture was getting streaky lines when the set was on for about 10 minutes. The longer the set was on, the worse the streaking became. I explained this to the service tech who was already called out the second time to too look at the problem. He got on the phone and then spoke to someone and he said it is a light engine problem. He said he would need to order the part and I asked him out of curiosity how much is this, and he told me the part was around 900 to replace (I did not know or care, because I was covered).
A little over a week has past, and I get a call from GS and said that my part is in and that I need to schedule for service. I called back and said that I will out of town when the service was scheduled (taking a week vacation in Dec). So they scheduled me for the following week. This was the time also was informed that my ESP was expiring so I said I wanted to renew it for an additional 3 years. They were going to bill me in 3 installments each month. This was close to the holidays anyway and the set was still working but with the streaks becoming more visible all over the screen. Then shortly again the set failed to turn on and I noticed the blinking LED again.
I called GS to find out when the tech is going to come out. The soonest a tech would be available was Jan 12 due to the holidays so my service call got pushed way out. Tech arrives and has the replacement light engine, but said he needs to take out the main boards first. He takes the whole thing out and separates the 3 input boards to replace 8 capacitors on two boards. After taking around 2.5 hours to do all this work and reassemble everything, the set fails to turn on even after several resetting attempts. He went on to tell me that he suspects the diodes on the board are bad but he did not have replacements for. Anyway, he tells me to call GS after a week to get a status on my work. Apparently, he needed to speak to his service manager about my situation as only a service tech can be the best judge on if the set is non-repairable and that I would qualify for replacement under the ESP.
So, I wait and call GS on the weekend and tell them I have been without a working TV for going on a month now and the tech had already come out to repair, and the problem did not get fixed, in fact the set never turns on all. The GS advisor says my problem is being escalated and should be reviewed this week. And that I will need to call again if I am not called by this Friday. I ask what is the turnaround after my case is reviewed. GS advisor said my issue should be reviewed on Monday and that it will take 3 to 5 days.
I hope my ESP pays off where BB will give me credit toward the purchase of another set. I do not want to get a DLP, especially a Mitsubishi after all the light engine problems I have read about too on the HDTV Mag forums.