Ok, so I am now getting the CSR to send me the firmware. I went through the online support chat option, and look at this:
Samsung: Hello, I am a Samsung HDTV LiveChat representative. How may I assist you today?
Marcus: hi I am trying to get a firmware update for my TV
Samsung: I see.
Samsung: May I know the model number of your TV?
Samsung: Okay, thanks for the model number.
Samsung: First are you having any specific problem with the unit or just wondering if there is an update?
Marcus: I am having issues where the tv shuts off and tgurns back on
Marcus: in the middle of watching something
Samsung: I see.
Marcus: and people have been calling samsung for this update
Marcus: and some people are getting it, and yesterday I got told it didn't exist
Marcus: which, it's new, so I understand it may take time
Samsung: Yes, there are no firmware updates for your TV.
But then seconds later after pressing him on it:
Marcus: hm thats strange
Marcus: people are saying that there is one
Marcus: version 1004
Samsung: Please give me a moment.
Marcus: yes sure
Samsung: Thanks for holding.
Samsung: May I know the serial number of your TV and its date of purchase?
Marcus: yes hold on a second
Marcus: purchase date is 3/24/08
Samsung: I see that there is a firmware update available for your TV to fix this issue.
It seem's it appeared out of nowhere? I don't know.. strange customer service. Oh and to everyone who is loading the firmware who did not get it from samsung he said that the serial # was required to make it, so it may be embedded in the firmware.