I have the worst luck. Panasonic LIFI bulb blown - AVS Forum
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post #1 of 79 Old 01-15-2008, 05:16 PM - Thread Starter
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2 months ago, I received my PT50LCX70 as part of the Panasonic class action law suit . This bulb is supposed to last 5 years?! Well, my first one has just blown after 60 days! I don't even know if this is covered under any warranty as it's a replacement for my 3 year old PT50LC13 lemon. Guess I'll be on the phone with Panasonic tomorrow. I was hoping those days were finally over.
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post #2 of 79 Old 01-15-2008, 05:19 PM
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Quote:
Originally Posted by dexter999 View Post

2 months ago, I received my PT50LCX70 as part of the Panasonic class action law suit . This bulb is supposed to last 5 years?! Well, my first one has just blown after 60 days! I don't even know if this is covered under any warranty as it's a replacement for my 3 year old PT50LC13 lemon. Guess I'll be on the phone with Panasonic tomorrow. I was hoping those days were finally over.

Its a shame you have such bad luck, at some point wouldn't you just want to get your money back and invest in a different set, I know I would.
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post #3 of 79 Old 01-15-2008, 06:40 PM
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I don't see why they wouldn't replace the bulb, seeing as it's a brand new set anyways. The bulb should still have the 5yr guarantee. If they give you a hard time I'd write a letter to the president listing your whole experience with them.

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post #4 of 79 Old 01-16-2008, 07:23 AM
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Quote:
Originally Posted by dexter999 View Post

2 months ago, I received my PT50LCX70 as part of the Panasonic class action law suit . This bulb is supposed to last 5 years?! Well, my first one has just blown after 60 days! I don't even know if this is covered under any warranty as it's a replacement for my 3 year old PT50LC13 lemon. Guess I'll be on the phone with Panasonic tomorrow. I was hoping those days were finally over.

Ouch - sorry to hear it. Exactly why I took the rebate check. I'd assume you have the full new warranty with your LIFI set - if not, I'm sure the Garden City group would love to hear from you and other new LIFI owners (that have been selling for fire-sale prices at BB, for some reason...)

Please keep us updated as to what Panny tells you.
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post #5 of 79 Old 01-16-2008, 07:44 AM - Thread Starter
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Originally Posted by Speqtre View Post

Please keep us updated as to what Panny tells you.

I just got off the phone with Panasonic. They're sending a local repair shop out Monday to look at it. It's like Deja Vu!

Luckily after my being without a TV for months at a time with my last Panasonic set, I went out and bought a 40" Sony Bravia LCD for the spare room. At least I'll be able to watch the football games this weekend.
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post #6 of 79 Old 01-17-2008, 03:34 PM
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Is there any correlation between blown bulbs and uneven power flow to your television? The electricity in my house is not wired up very efficiently and I was blowing quite a few bulbs. I bought an inexpensive line conditioner and haven't had any bulb problems since. Just a thought.
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post #7 of 79 Old 01-17-2008, 06:19 PM - Thread Starter
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I do have a relatively cheap Belkin Surge protector/power conditioner. We've also moved since buying the original TV. I've blown 2 lamps in the old house, 2 in the new house. I got the belkin when we moved, so it's been behind 2 different sets & 2 of the 4 lamps I've blown.
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post #8 of 79 Old 01-17-2008, 06:24 PM - Thread Starter
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Got a reply email from the Garden City group (the ones that handled the class action settlement). I didn't think they'd be any help, but I thought it couldn't hurt.

Thank you for your email.

Unfortunately, you will have to contact Panasonic's customer service department regarding the problems with your replacement TV. There are no terms within the Settlement Agreement that address any type of warranty for replacement TV's, so it will be at Panasonic's discretion as to how they address and/or resolve your concerns.


Sincerely,

tvlampsettlement@gardencitygroup.com
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post #9 of 79 Old 01-23-2008, 02:41 PM
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Well, wha' happend???
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post #10 of 79 Old 01-25-2008, 07:13 AM - Thread Starter
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Originally Posted by Speqtre View Post

Well, wha' happend???


The repair shop called and said they couldn't come out until the 29th. So I'm still in a holding pattern.
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post #11 of 79 Old 01-29-2008, 10:13 AM - Thread Starter
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The repair guy just showed up with a TY-LA1000 lamp to fix my LIFI set :P

Needless to say, it's still broken
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post #12 of 79 Old 01-29-2008, 10:22 AM
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Quote:
Originally Posted by dexter999 View Post

The repair guy just showed up with a TY-LA1000 lamp to fix my LIFI set :P

Needless to say, it's still broken

LOL, He actually showed up with a std. DLP UHP Type bulb to fix your LiFi bulb?

WOW!!
How these techs ever get jobs is beyond me, 90% of them aren't worth their salt.
Keep us posted!

Don't worry, your not alone. I have had similar experiences with Mitsubishi & Sears stretching on for years now. Just when I thought it was over, it's all possibly starting over again, this time minus Sears, thank goodness!

Are you by any chance yourself in the technology field as your line of work?
Just wondering, as electronics that fail seem to favor those of us that work with them, whether indirectly or not. I have a whole list of things that died out of the box on me in the past several years, all major brands and not their low end stuff either.
It's almost like we go out and buy a CED & it see us coming. BAM!!!

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post #13 of 79 Old 01-29-2008, 11:56 AM
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Quote:
Originally Posted by dexter999 View Post

The repair guy just showed up with a TY-LA1000 lamp to fix my LIFI set :P

Needless to say, it's still broken

OUCH! I hate to say it, but I seriously question whether anyone even has repair parts for these sets yet. The lamp isn't available for order online through Panasonic (it says to call them), and if it were, it's a $685 part!!!!!
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post #14 of 79 Old 01-29-2008, 12:29 PM - Thread Starter
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I don't blame the repair guy.. Panasonic scheduled the repair and sent them the part.. Funny thing is, I left him alone with the set for 10 minutes.. He was taking it all apart, trying to find where the lamp was. I noticed the new TY-LA1000 on the floor next to him and informed him he had the wrong part. He gave me a funny look like "how would you know that?!"

They're supposed to be calling Panasonic for the right lamp. No ETA
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post #15 of 79 Old 01-29-2008, 01:11 PM
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Yeah, but it's also the part of the repair-person to know they have the right part for the job before they make the trip out. Luckily I have a good authorized Panasonic repair shop right by my house.

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post #16 of 79 Old 02-01-2008, 09:00 AM
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Well, I received my replacement PT-50LCX70 yesteday (1 month later than the 12/20 I was supposed to get it)! Problem is, there appears to be pixel damage on the screen, there is a line of fuzzy dots that show up about 2 inches down from the top and 2 inches up from the bottom on all inputs. Service tech is scheduled to come out Tuesday and take a look at it. One thing, first impression is that the picture quality is not as good as my old PT-50LC13...manual states it will support 1080p with HDMI, but I think it converts it to 720p...
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post #17 of 79 Old 02-01-2008, 10:26 AM
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Originally Posted by sant471 View Post

Well, I received my replacement PT-50LCX70 yesteday (1 month later than the 12/20 I was supposed to get it)! Problem is, there appears to be pixel damage on the screen, there is a line of fuzzy dots that show up about 2 inches down from the top and 2 inches up from the bottom on all inputs. Service tech is scheduled to come out Tuesday and take a look at it. One thing, first impression is that the picture quality is not as good as my old PT-50LC13...manual states it will support 1080p with HDMI, but I think it converts it to 720p...

This set is native 720p, as indicated by the X in PT-50LCX70 - so yes, it does convert it to 720p, but it will take the signal

Not to start anything, but all y'all who got this set instead of the rebate cert towards another tv (Panny actually does make a really good PLASMA set) look like you're getting screwed. Between blown light sources, bad pixels, and the fact that Best Buy was clearing out the 56" model for under a grand... bad mojo for Panasonic
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post #18 of 79 Old 02-01-2008, 02:25 PM
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Lots of us are more than satisfied with the 1080p model.

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post #19 of 79 Old 02-01-2008, 04:09 PM
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Quote:
Originally Posted by DaveFi View Post

Lots of us are more than satisfied with the 1080p model.

DaveFI, I'm glad you like your LIFI set. I wasn't passing judgment on the TV in general, but rather making a statement about those who were members of the LCD RP TV class action against Panasonic.

After many of us spent ~ $3000 initially for the sets and had many bulb or light engine failures, and then had to spend hundreds of dollars more out of pocket to fix them... yes, I believe if you went through that, then received the orphaned LIFI 50" 720p set (that was never officially sold in the US) as a replacement and now are having problems with it, then yes, I think they kinda got screwed.
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post #20 of 79 Old 02-01-2008, 08:36 PM
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I would have taken the cash. My previous TV was a 18mos old Samsung DLP which cost me $1900 and the light-tunnel collapsed. I got nadda. Squat. Diddly. I vowed to never purchase another Samsung product ever again.

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post #21 of 79 Old 02-14-2008, 07:48 AM
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Dex, what's the status of your LIFI repair?
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post #22 of 79 Old 02-15-2008, 08:02 AM - Thread Starter
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The repair place is still waiting for authorization from Panasonic because this is "a very expensive lamp". They're supposed to call Panasonic again today, but I think I'm going to try calling them myself again. This is getting annoying!
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post #23 of 79 Old 02-25-2008, 09:01 AM
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Another bad sign - Panasonic has pulled all projection/LIFI sets from their US website...
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post #24 of 79 Old 02-25-2008, 09:25 AM
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What bad sign? Just that they're discontinuing the line. Many manufacturers are discontinuing their RPTVs for lack of demand (ie: Sony)- most consumers want flat panels. This should have nothing to do with repairs of current units in circulation.

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post #25 of 79 Old 02-27-2008, 12:16 PM
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Quote:
Originally Posted by DaveFi View Post

What bad sign? Just that they're discontinuing the line. Many manufacturers are discontinuing their RPTVs for lack of demand (ie: Sony)- most consumers want flat panels. This should have nothing to do with repairs of current units in circulation.

These sets weren't even in production for a year. Less sets purchased = less demand for repair parts = higher prices for said parts. They won't even authorize a repair on a set that Dex has had for a few months...
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post #26 of 79 Old 02-27-2008, 03:07 PM
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Quote:
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These sets weren't even in production for a year. Less sets purchased = less demand for repair parts = higher prices for said parts. They won't even authorize a repair on a set that Dex has had for a few months...

That makes no sense. If his set is still under warranty it should still be repaired regardless. If he's having problems getting Panny to authorize it I'd escalate it to a higher person- talk to a supervisor at least.

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post #27 of 79 Old 02-29-2008, 08:50 AM
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Well, local Panasonic repair shop picked up my TV on 2/25 (becuase of the pixel problem). I spoke with them today and they indicated they are waiting for a replacement fresnal (sp?) lens and do not expect it before 3/12...
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post #28 of 79 Old 03-05-2008, 05:58 AM - Thread Starter
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The repair shop finally showed up with the correct lamp yesterday. I wish I had thought to take a picture of it. It's definitely a more complex part than the old TY-LA1000. It's surrounded in a metal housing with heat sinks on it, and the lens seemed very thick. It's also complicated to replace. The repair guy spent about an hour and a half on it, taking apart the whole back of the set just to get at it.

It's working fine now (knock on wood), hopefully it will last. The invoice has it listed as $830 (which Panasonic did cover).
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post #29 of 79 Old 03-05-2008, 07:23 AM
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Are they offering a long warranty on the replacement bulb? The original warranty on the LIFI bulb was supposedly 5 years.
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post #30 of 79 Old 03-05-2008, 09:25 AM - Thread Starter
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The Panasonic rep I spoke to assured me I was covered 5 years from the date I received the new set. I'm fed up with these sets though. I really don't want to be dealing with Panasonic every few months for the next 5 years! If it goes again I'll have them replace it, then it will go on craigslist for whatever I can get for it.
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