Sony Wega Model # KD-34XBR960 - iLink Menu Problem - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 2 Old 05-12-2012, 09:09 AM - Thread Starter
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We have a Sony Wega Model # KD-34XBR960 (SER # 902062). About two days ago, the TV stopped responding to the remote. The TV gave an iLink menu display that said something like "DTV - No iLink devices in range". It has on the screen to press "iLink" to exit; pressing this button does not help. The TV will not respond at all to its remote. As far as the buttons on the TV, the only buttons from which I get a response are the power button and the menu button (and menu arrow buttons). Basically, from some of the buttons, I think there is no response. From others, such as the volume buttons, when you press them, the iLink text is shown (and the volume does not work). If you press and hold down the menu button, the menu is displayed, but once you press a menu arrow button, the iLink text comes back on.

When I did a Google search for this problem, I found a couple of places where others had this problem but did not see a resolution.

Does anyone know about this problem and what it would take to fix it?
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post #2 of 2 Old 05-13-2012, 09:05 AM
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Hello Genx80s,

Good afternoon! My name is Amanda Maffei and I work for the SonyListens department. I'm sorry to hear that you're having issues with the remote control on your TV, here is a link for troubleshooting tips on how to connect the remote back to the TV: 0 472446266. And if this doesn't help, please call: Priority Service: 239-768-7547 Hours:

■Mon-Fri 8:00am-12:00am (Midnight) ET
■Sat-Sun 9:00am-8:00pm ET

This will direct you to our Product Specialist that will assist you further. Hope this helps! Thank you! =)

-Amanda Maffei

SonyListens team
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