Join Date: Jun 2002
Location: Lewis Center, OH
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I stopped by Audio Encounters and HHGregg this weekend. I didn't really see the problem at Audio Encounters (my first stop), but the material they had playing might not have made it obvious, and it was last year's model. The interesting thing is that they said that they were aware of that problem on the last TWO models, but not on the HDX. They also mentioned that the problems had not been on all the models they sold, luck of the draw I guess. I think they focus more on projection TV's so they didn't have the HDX yet.
At HHGregg (Sawmill Road for those in Columbus), the salesman (Donaus) was real helpful. I didn't see the problem at first on their HDX, but while he was going to get "Ice Age" I went into the service menu and brought up the white screen. I noticed darker areas on the left and right side, but no line in the center. When we put in Ice Age and skipped to the snow parts, some white scenes we couldn't see it, others it was pretty obvious (especially once you are "aware" of the problem). It didn't alway have to be a white scene, some more off-white colors, and certainly solid blue colors, seemed to show it. If I really looked hard, I supposed I saw the white line/blotch in the middle, but that really was so minimal that it doesn't even concern me.
I also talked to the sales manager at HHGregg, the same guy that helped out Cliff in the above posts. It sounds like he actually came to these forums and read some of Cliff's posts, I don't know if he still comes in to look or not. He seemed to think that it is a problem that may not be on ALL of the tv's, but just the majority of them right now. He is really hoping that the next batch they get in the next week or so will be better, I wouldn't hold my breath. He DID seem real willing to work with me on this. He is willing to do multiple exchanges (to a point), and give a full refund if necessary.
I'm real torn about this. I would love to jump to an HDTV right now, but the Toshiba is the only one that would fit our Amish built entertainment center, and I can't talk the wife into getting rid of that! If I felt that Toshiba was working on a fix for this, I'd jump right now, but it sounds like the problem has been there for a while. I might go for it if they are willing to give me the TV plus an extra warranty for under $2k. I feel a discount is justified since I would essentially be buying a "flawed" TV!
Oh well, that's my deal with the 34HDX82. Has ANYONE gotten a response from their e-mail support? I wish companies wouldn't bother with e-mail support if they aren't going to bother to actually use it!
PS, on a side note, the service menu is a little different on this model than my current SD Toshiba. When I brought up the white test pattern, when I hit TV/Vid again it just switched inputs. I could swear that it gives me other test patterns/color patterns on my TV. Did I do something wrong?
Before you criticize someone you should walk a mile in their shoes.
That way, when you criticize them, you are a mile away and you have their shoes!
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