copy of email I recieved from SAMSUNG today:
Samsung has a firmware remedy which addresses QAM capabilities of certain affected TXP model TV's. This issue of not reading QAM unencrypted channels is addressed via a hardware change in the TV. The Samsung Authorized Service Center will have access to a service bulletin shortly on how to complete this repair. Please call in to 800-726-7864 to provide additional information so that you can be scheduled for a service call to rectify this, the phone call will also allow the customer service representative to advise you if the TV is In-home service or Carry-In service, as this correction will be handled under warranty, so you will not be responsible for any expenses related to this service.
When responding to Samsung please refer to your newly acquired Partner# (VERY IMPORTANT)
Your current information available in the Samsung database is insufficient to pre-qualify a service call.
We will need to confirm Serial Number, Purchased Date, & Place of purchase; along with the below required data:
Telephone * Required
House No *Required
Zip Code *Required
Country United States
We do thank you for your patience and diligence in this matter.
Digital TV Product Specialist
Samsung Electronics America, Inc.
Customer Contact Center
NOTICE: This email message is for the sole use of the intended recipient'(s) and may contain confidential and privileged information. Any unauthorized review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies, including without limitation electronic or printed versions, of the message.