Samsung TXP3071WH - Page 4 - AVS Forum
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post #91 of 254 Old 10-21-2004, 08:11 AM
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I wish I could get in touch with Product Support Specialists that know as much as they people you guys talk too. Maybe we should start posting the first names of the guys that actually have a clue as to what is wrong with our TV's and how they are going to be fixed.

Set let me see if I understand this correctly. I can now call and request that they send me a CD and Cable to do the upgrade myself?

That would be awesome because my local service center staff has no clue what is going on and doesn't even seem to care. I don't think it is me because I deal with customers all day and don't treat them they way I've been treated by my local repair center and the Product Specialists at Samsung. If I don't know an answer I tell my customer I will check into it and get back to them, I don't get rude with them.

Oh well, hopefully I can get the cable and CD and fix it myself.
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post #92 of 254 Old 10-21-2004, 08:14 AM
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i did post some names, alfonso and thomas know what is going on. i havent spoken to anyone else that does know. i think they are screwing aroudn with us because i have gotten so many different answers from them and by looking on here as what they are telling ya'll. sigh
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post #93 of 254 Old 10-21-2004, 09:08 AM
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they did the firmware fix and i don't think that it's a good idea to post the names of who you spoke to because a lot of people read this board and now are going to be calling samsung asking for certain people and this is only to going to make those people mad and stop going out of their way in order to help people recieve this fix faster.

andy
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post #94 of 254 Old 10-21-2004, 09:34 AM
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Recently Samsung has developed a firmware remedy which addresses QAM capabilities of certain affected TXP model TV's. The issue of not reading QAM unencrypted channels is addressed via a hardware change in the TV. The Samsung Authorized Service Center will have access to a service bulletin shortly on how to complete this repair. You must call Samsung to allow customer service to advise you if the tv is In-home service or Carry-In service, as this correction will be handled under warranty, so there won't be any out of pocket expenses in relation to this service.
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post #95 of 254 Old 10-21-2004, 09:36 AM
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>they did the firmware fix and i don't think that it's a good idea to post the >names of who you spoke to because a lot of people read this board and now >are going to be calling samsung asking for certain people and this is only to >going to make those people mad and stop going out of their way in order to >help people recieve this fix faster.
>
>andy
>
>__________________
>www.andystein.com


they only helped _you_ and no one else. no one is receiving the preferential treatment you got. they won't give out the firmware because "someone posted it online". no one has a fix but you. if anything, posting their names will make them hurry up and fix the problem and get the fix to us- their customers who keep them in business. keep in mind that we as consumers are the victims here, not samsung corporation who deceptively advertised these television sets as having QAM tuners.
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post #96 of 254 Old 10-21-2004, 09:41 AM
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Quote:


Originally posted by SamsungInformant
Recently Samsung has developed a firmware remedy which addresses QAM capabilities of certain affected TXP model TV's. The issue of not reading QAM unencrypted channels is addressed via a hardware change in the TV. The Samsung Authorized Service Center will have access to a service bulletin shortly on how to complete this repair. You must call Samsung to allow customer service to advise you if the tv is In-home service or Carry-In service, as this correction will be handled under warranty, so there won't be any out of pocket expenses in relation to this service.

if what a previous user posted concerning distribution of CDs by samsung is correct, why not let end users freely distribute the firmware? i can understand if what that user received wasnt the final version of the firmware, and was just a beta testing one, but if not i dont see why distributing the firmware is not being permitted. in any case it will save samsung probably a million $ at the end after all the local repair facilities bill samsung. i just want my qam fixed asap!! and i have all the hardware required to perform the upgrade, just not the firmware.
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post #97 of 254 Old 10-21-2004, 10:22 AM
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Quote:


Originally posted by dbrouda
I just got off the phone with one of the Product Specialist at Samsung technical support.

The Service Bulletin has NOT been posted yet and may not be for a few more weeks. They are working to get a sufficient number of cables and CDs made so they can fulfill all the open cases for the QAM tuner issue.

He told me if I don't receive a call in two weeks to call back. He said that they will be shipping the cable and CD to customers directly if those customers want to do the update themselves. If the firmware update fails, then they will send out technicians from the service centers.

.


The firmware has been tested and "field tested", by certain end users. final approval on procedure is in the works. Be patient and your QAM woes will be over shortly!!
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post #98 of 254 Old 10-21-2004, 11:45 AM
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Quote:


dbrouda:

RTA in Philadelphia called me back. They have no service bulletin and called Samsung who told them there was no bulletin for the 3071.
- - - - -
I just got off the phone with one of the Product Specialist at Samsung technical support.

The Service Bulletin has NOT been posted yet and may not be for a few more weeks. They are working to get a sufficient number of cables and CDs made so they can fulfill all the open cases for the QAM tuner issue.

He told me if I don’t receive a call in two weeks to call back. He said that they will be shipping the cable and CD to customers directly if those customers want to do the update themselves. If the firmware update fails, then they will send out technicians from the service centers.

.

I'm also dealing with RTA in Philly. They called me this morning as well and were confused as they could not find a service bulletin. The tech I spoke to at RTA was very interested in what was happening as "we are a premier Samsung service center and they haven't told us anything about this - and you are the second person reporting this problem to us" (apparently dbrouda was the first). Since he is a repair tech, I gave him the names and numbers of who we've been talking to at Samsung. He is going to call them directly and try to get an answer.

He also did not know that Comcast broadcasts unencrypted HDTV signals. I told him that Philly-area Comcast broadcasts all local stations unencrypted except channel 57 (luckily, I get that one OTA). He was impressed that the customers knew so much about the issues with HDTV and these sets - far more than he knew!

I will post further updates as soon as I find out more.

I really like this board - if it wasn't for all of us getting together on this issue, we'd probably never arrive at a solution!
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post #99 of 254 Old 10-21-2004, 12:13 PM
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Just got another call from RTA. They contacted Samsung and Samsung isn't telling them anything. Nothing. Zippo. Nada. They're getting a little miffed at Samsung - they are trying to contact Alphonso directly to get the correct story.
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post #100 of 254 Old 10-21-2004, 12:30 PM
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copy of email I recieved from SAMSUNG today:
Mr. xxxxxx

Samsung has a firmware remedy which addresses QAM capabilities of certain affected TXP model TV's. This issue of not reading QAM unencrypted channels is addressed via a hardware change in the TV. The Samsung Authorized Service Center will have access to a service bulletin shortly on how to complete this repair. Please call in to 800-726-7864 to provide additional information so that you can be scheduled for a service call to rectify this, the phone call will also allow the customer service representative to advise you if the TV is In-home service or Carry-In service, as this correction will be handled under warranty, so you will not be responsible for any expenses related to this service.
When responding to Samsung please refer to your newly acquired Partner# (VERY IMPORTANT)

Your current information available in the Samsung database is insufficient to pre-qualify a service call.
We will need to confirm Serial Number, Purchased Date, & Place of purchase; along with the below required data:

E-Mail Optional
Telephone * Required
Fax
Street1 *Required
Street2
House No *Required
City
State
Zip Code *Required
Country United States

We do thank you for your patience and diligence in this matter.

Regards,

Alfonso Douriet
Digital TV Product Specialist
Samsung Electronics America, Inc.
Customer Contact Center

NOTICE: This email message is for the sole use of the intended recipient'(s) and may contain confidential and privileged information. Any unauthorized review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies, including without limitation electronic or printed versions, of the message.
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post #101 of 254 Old 10-21-2004, 01:10 PM
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no clue and no service bulletin in san antonio, TX as well
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post #102 of 254 Old 10-21-2004, 05:17 PM - Thread Starter
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Quote:


Originally posted by SamsungInformant

NOTICE: This email message is for the sole use of the intended recipient'(s) and may contain confidential and privileged information. Any unauthorized review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies, including without limitation electronic or printed versions, of the message.

Um, probably should not have posted that...something like that is why we can't get the firmware without an "official" release CD now.

I can say that you're not the only one that got an e-mail from Samsung today. I am sure the toll-free number will be very busy tomorrow.
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post #103 of 254 Old 10-22-2004, 07:33 AM
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so yesterday my local repair shop came out to my place to 'fix' my tv. i had called samsung to report the problem about a week ago, and they faxed the work order to the local place here. the guy came here and had no idea about anything. he said there was no service bulletin and that he called samsung before coming out on his desgnated tech line and he said they didnt know anything. so we just shot the **** and watched tv and i played with his tech toys and did some diagnostics on my tv, good times nicely billable to samsung.

i called samsung and yelled at them for wasting my time and making me take off work for this crap. what a waste of my time-- very frustrated. anyone know when that ZENITH comes out? it has everything my samsung 3075 has PLUS a (working) qam tuner and picture in picture as well. sounds like a winner. i have 20 days left to return this samsung. what to do what to do?
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post #104 of 254 Old 10-24-2004, 06:44 PM
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Has anyone contacted Samsung via email on their website to start the process of getting the board swap
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post #105 of 254 Old 10-25-2004, 06:03 PM
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Ok so I finally called Samsung since no response on the email, I got a file and technical # and that I have to call back to speak to a product specialist to verify that my tv has the problem and to schedule service. Now the problem is that in my house, my cable doesnt have high def channels on it yet so there is no real way that it can be verified, but I do know it must exist and I cant have the only tv from Samsung sold in May or June that has the QAM tuner working as advertised. Is the product specialist going to know that the problem is inherrent and no verification is gonna be needed. I want to get the board swap now because Comcast is finally going to have HDTV in my area soon, but I have no date yet.
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post #106 of 254 Old 10-25-2004, 09:39 PM - Thread Starter
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Quote:


Originally posted by bradbomb
Ok so I finally called Samsung since no response on the email, I got a file and technical # and that I have to call back to speak to a product specialist to verify that my tv has the problem and to schedule service. Now the problem is that in my house, my cable doesnt have high def channels on it yet so there is no real way that it can be verified, but I do know it must exist and I cant have the only tv from Samsung sold in May or June that has the QAM tuner working as advertised. Is the product specialist going to know that the problem is inherrent and no verification is gonna be needed. I want to get the board swap now because Comcast is finally going to have HDTV in my area soon, but I have no date yet.

If you have a laptop or PC ner the TV Samsung can send you the firmware update on CD-ROM and a cable to connect your computer to the TV.

Samsung will know by the serial number and purchase date if your TV needs to be updated. Just don't tell them you don't have HD over cable yet.

Regardless of if Comcast has HDTV in your area, if you do a QAM scan the TV should find a couple unencrypted standard definition channels.
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post #107 of 254 Old 10-25-2004, 09:43 PM
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Quote:


Originally posted by dbrouda
If you have a laptop or PC ner the TV Samsung can send you the firmware update on CD-ROM and a cable to connect your computer to the TV.

Samsung will know by the serial number and purchase date if your TV needs to be updated. Just don't tell them you don't have HD over cable yet.

Regardless of if Comcast has HDTV in your area, if you do a QAM scan the TV should find a couple unencrypted standard definition channels.

they woudlnt send that to me, said the repair facility is the only place that can do it.
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post #108 of 254 Old 10-26-2004, 12:08 AM
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I read through this thread hoping for some comments about the TX-P3071WH in general. The QAM problem aside, what do you folks think of this unit?

Thanks.
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post #109 of 254 Old 10-26-2004, 07:45 AM
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Well I talked to my local service center yesterday and they are working on getting the CD and cable to do the upgrade. Hopefully they will have it by Friday so they can do the upgrade while I'm off. The first local service center that I talked to was quite rude on the phone and acted like they didn't want to be bothered. The second repair shop was very cordial and told me that they would call me back after they spoke with Samsung. They even offered to come do the repair sooner but since I will be at work we have it tentatively scheduled for Friday as long as they get the firmware and cable.
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post #110 of 254 Old 10-26-2004, 07:48 AM
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The QAM problem aside I think this is a great unit. I have become so spoiled with HD and Widescreen programming that I actually hate to watch non-hd shows anymore. It has a great picture and the OTA tuner works great for picking up my local NBC, and WB affiliates that sucky Comcast doesn't carry in HD. Wish I had more choices for HD in my area because Comcast doesn't even offer me Discovery-HD or InHD & InHD2 but that is a different issue. Like I said I love the TV other than the QAM tuner problem.
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post #111 of 254 Old 10-26-2004, 09:15 AM
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I agree - the TXP series are very nice, and will be great with working QAM. The panorama mode is excellent for stretching 4:3 signals to 16:9 (best I've seen yet) and the OTA tuner works great. Picture quality is very good for both NTSC and HDTV.

A note for cable connection: you get a choice of three different types of cable when scanning for channels. Try them all - I found that standard cable (STD) gave me a slightly worse picture quality than the other two.
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post #112 of 254 Old 10-26-2004, 01:26 PM
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Well I just got a call from my local repair facility and they have ordered the CD for the firmware upgrade. Hopefully they will have it by Friday so that I can get my TV fixed when I'm off on Friday. I'll keep you all posted on how it goes!
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post #113 of 254 Old 10-29-2004, 07:44 AM
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Quote:


Originally posted by calpchen
I read through this thread hoping for some comments about the TX-P3071WH in general. The QAM problem aside, what do you folks think of this unit?

Thanks.

just something to keep in mind- theres now also a 3075 and 3076 of this series. best buy has the 3071, not the 3075. sears has the 3075 not the 3071. best buy told me they are discontinuing the 3071, i don't know the truth of that, though. the 3076 i haven't seen anyone carry.

id really recommend getting the tv at sears, the customer is always right over there if you run into any problems. plus its the newer version.
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post #114 of 254 Old 10-29-2004, 07:45 AM
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any updates on the local repair facilities? the bulletin was posted on the 26th. my local repair fac is scheduled to come out next friday. i hope they are competent.
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post #115 of 254 Old 10-29-2004, 08:45 AM
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The 7* does not designate new model runs in the Samsung line as it does in other companies lines. The the 75 and 76 are not new models but different series of models. The 71 is the premiere series and the 75 is the Neo. Check Samsung's web site for the actual differences between models. The 76 actually has the best equipment such as the DNILE chip but I imagine it is more expensive if you find it.
I have the 3071 and I love it. Excellent picture and the tuner works great for OTA (I receive more locals this way than cable. !Sinclair!). I haven't put in the request to fix the QAM as my cable company only has Music channels unencrypted.
This is my second set though from Best Buy which might be why they are stopping them. My first had alot of bugs: Sound and picture just going out randomly and it was incompatible with my ABC station. Second set works fantastic including ABC. I have reason to believe my first set might have been a previously returned item as some of the packaging was different (Lawsuit at this Best Buy I heard for this reason) or a newer model run as the Serial number sitcker was in a differnt spot.

Can't go wrong with Sears for Customer Service.
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post #116 of 254 Old 10-29-2004, 09:02 AM
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Quote:


Originally posted by Chris_Eff
The 7* does not designate new model runs in the Samsung line as it does in other companies lines. The the 75 and 76 are not new models but different series of models. The 71 is the premiere series and the 75 is the Neo. Check Samsung's web site for the actual differences between models. The 76 actually has the best equipment such as the DNILE chip but I imagine it is more expensive if you find it.
I have the 3071 and I love it. Excellent picture and the tuner works great for OTA (I receive more locals this way than cable. !Sinclair!). I haven't put in the request to fix the QAM as my cable company only has Music channels unencrypted.
This is my second set though from Best Buy which might be why they are stopping them. My first had alot of bugs: Sound and picture just going out randomly and it was incompatible with my ABC station. Second set works fantastic including ABC. I have reason to believe my first set might have been a previously returned item as some of the packaging was different (Lawsuit at this Best Buy I heard for this reason) or a newer model run as the Serial number sitcker was in a differnt spot.

Can't go wrong with Sears for Customer Service.

man that is horrible that best buy would sell you a returned thing like that. serial # moved to a different spot-- cant get worse than that.

i noticed the 3075 has the neo sound thing, the 3076 has the photo memory card reader deal. so im assuming the 3071 is the base? i donno. i wish htey had PAP in these sets, it would make it complete.
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post #117 of 254 Old 10-29-2004, 07:46 PM
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Don't confuse last year's Samsung models with the new models. Last's year was designated as TXN . The new models are designate as TX-P . Be careful, there are many TXN models still on shelves for sale. Don't make the mistake I did, and thought you were purchasing the TXP model. Main difference between last year's and this year's, this years have DVI input and built-in tuner.

Here's the main differences between current/newest models...

TX-P3064WH - No tuner, no 720p
TX-P3075WH - built-in tuner, buttons are located on side
TX-P3076WH - same as 75, but has DNIE and memory card slot reader

TX-P3071WH - "light up, touch" front buttons, slightly smaller size than others

71 and 75 are essentially the same (hence the price is the same), but they just differ in exterior size (for same 30" screen) and button location.
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post #118 of 254 Old 10-30-2004, 12:23 PM
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I picked up a TXP-3075WH today. Very nice TV for the price. Only $XXX at BrandsMart here in Atlanta. I purchased (and returned) a Samsung last year that was complete crap (TXN 32" HD 4x3 model). It's nice to see that Samsung only had a down year with the TXN's and that the TXP's are performing better.

In regards to the 71 vs. 75. The 75 is an inch wider than the 71 but the 71 is an inch deeper than the 75. So the 71 and 75 are very similar, it's just where you want to put the extra inch for the dimension.
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post #119 of 254 Old 10-30-2004, 11:22 PM
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Quote:


Originally posted by Chris_Eff
The 7* does not designate new model runs in the Samsung line as it does in other companies lines. The the 75 and 76 are not new models but different series of models. The 71 is the premiere series and the 75 is the Neo. Check Samsung's web site for the actual differences between models. The 76 actually has the best equipment such as the DNILE chip but I imagine it is more expensive if you find it.
I have the 3071 and I love it. Excellent picture and the tuner works great for OTA (I receive more locals this way than cable. !Sinclair!). I haven't put in the request to fix the QAM as my cable company only has Music channels unencrypted.
This is my second set though from Best Buy which might be why they are stopping them. My first had alot of bugs: Sound and picture just going out randomly and it was incompatible with my ABC station. Second set works fantastic including ABC. I have reason to believe my first set might have been a previously returned item as some of the packaging was different (Lawsuit at this Best Buy I heard for this reason) or a newer model run as the Serial number sitcker was in a differnt spot.

Can't go wrong with Sears for Customer Service.

I had my TX-P3071WH for 6 days and the picture tube blew up (or something because I lost the picture but could still hear the sound). I got mine from Best Buy as well, and they were happy (although it took about 2 hours between the time I called the store and was put on hold and subsequently hung up on after waiting on hold for 15 minutes to actually going to the store to get it straightened out) to have it picked up and a new one delivered on Monday. Prior to it failing I hadn't had any problems with it though, and I hope that the 2nd one doesn't have any problems with it.
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post #120 of 254 Old 10-31-2004, 03:30 PM
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I also had the TXN (3271), and it was loaded with problems. The TXP 3071 was an exchange when it was determined that the TXN could not be repaired.The difference between the two is outstanding. TXN=crap; TXP=great!
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