Ok....Started a wild fire.....
New2HDTVnc: What you and others are stating is SANYO's NOT Wal-Marts POLICY....ACTUALLY to be more ACCURATE, the policy that most on here are quoting is for Wal-Mart.COM.
brijenjas: You are correct, but this is SANYO's warranty.
oryan_dunn: "By reading that, it sounds like Sanyo's warranty is the same as that of other tvs, but they go through walmart and just give you a new set instead of fixing your old one."
YOUR CORRECT on THIS ONE.
bhenley: I'll Say it again, "there is no extended warranty on Sanyo TV's!" THe extended warranty that you can PURCHASE that you talk about is available for any TV in that price range. When I made the statement, I was implying that there is not an automatic "built in" longer warranty. I made absolutely no impression that you could not PURCHASE a longer warranty. Hell, most people can get that just by using the right CREDIT CARD when they purchase something. Also, FYI, you also see that if you read the fine print, when you buy the extended warranty....In most states, after 30 DAYS, (NOT THE USUAL 90) You most go through the Warranty Service and not the store.
Bill1313: You took what I had to say WAAAYYY off the mark. I'm not going to get in a bickering match with you. That was not my intentions with my post. I was only trying to clear up a few misconceptions. As far as the department manager thing goes. Your correct for alot of stores, but not mine or my districts. But to take it one step further. ALOT of the Department Managers make the same as alot of good Assistant Managers, so yes, I will pass the buck to them. My saying is"If you want to wear the the title of Manager (Store MANAGER, department MANAGER, assistant MANAGER) then you better be willing to accept the resposibility of being a MANAGER.
ALSO, I get the feeling you have been a department manager and think they shouldn't have this total responsibility??? My answer for this is they SHOULD.. Most of them are responsible for 1 Million dollar PLUS departments.
An AVERAGE electronics department manager is resposible for a department that has about a million in inventory, 5-8 associates, and does over 5 million dollars in sales a year. I know of alot of "Mom and Pop" stores that would love to have any of that. ALL that being said, YES, I EXPECT my department managers to do something as elementary as changing a shelf tag after a price change, no questions asked, PERIOD.
vttym: Thank You for the rescue.
I think what mahicks was trying to put across was the fact that Walmart as a company is willing to bend over backwards to address the concerns of customers, regardless of what certain policies in place are.
THIS WAS THE MAIN OBJECTIVE OF MY POST
Myself I have never had any problems dealing with any stores because I will ask for a department manager or with discount chains I always ask for the store manager & if he/she can't solve my problem it's right on the phone to HQ.
Why would you do that? The Department manager is alot more important and probably more skilled in their respective area than the store manager (Just like in ANY OTHER BUSINESS). Also as stated above, they get paid well to take care of you, give them at least a CHANCE to fail you.
But your average customer is not going to do that their just going to walk out mad & that's why it's soooo important to have EVERYBODY trained on how to handle customers especially one that's hopping mad.
Your ABSOLUTELY CORRECT ON THIS ONE.
And now back to electronics...........Please