I just want to echo the post below. My 32744 lost its red as well, and like others have described, it progressively gets worse.
So on the suggestions of this thread I called Sanyo Customer Service and calmly reported the problem. The tech was nice, took my info and promised that Mary Jo would call me soon. Yeah, sure...
Accustomed to most companies' service level, I expected to wait awhile or never hear from them again, but Mary Jo called later that same day. She let me know the replacement part was being sent to a shop near my location and that they would be providing the repair, including labor. There was never any discussion of warranty in either call, nor was I asked when the set was purchased.
My TV is now at the shop, but Sanyo's part thus far has been stellar service. I'm impressed with their willingness to take accountability for what seems to have been a production flaw. Most companies would deny, then deny again, then quote the warranty.
So, those of you with the green / loss of red problem, call Sanyo. No need to make a fuss or be "firm" in this case if you ask me.
Production quality aside, thumbs up for Sanyo.
Originally Posted by jsp2000
I've been having the same "loss of red" problem (on my HT32744) that so many others have been reporting...we'll be watching as normal, and then the screen takes a blueish-green tint, as if all the reds have gone out.
I called the Sanyo service line, told them my problem, and ended up getting connected to a "Mary Jo." She was extremely helpful, and told me a "digital module" had gone bad. Even though I am WAAAY out of warranty (bought the TV in Jan '05, and it has an August 04 manufacture date), she offered to send the needed replacement part to a local repair shop and to pay for the needed work.
I'll let you all know how it goes. If you are having a problem, it couldn't hurt to call Mary Jo at 1-800-877-5036. Very nice, and very helpful.
I'll say this for Sanyo...their TVs are kind of cheaply made, but their customer service is better than most.