I started a previous thread on this issue before (http://www.avsforum.com/avs-vb/showthread.php?t=708443
), but here's a new one for the latest update. I'm at my wit's end, and I really need some feedback.
I bought a 36XS955 TV through Amazon a few months ago, and promptly discovered what I would describe as vertical shadow-like "streaks" on the inside of the screen, only visible in bright scenes or on screens of mostly one color. I use the TV mostly for gaming, and pretty much any time you rotate the camera around, these "streaks" are horrendously evident. They're also quite visible during certain panning shots in DVDs.
Anyway, after much hassle with various service companies (Amazon wouldn't take it back, it's in the fine print), I finally got Sony to more or less force one to come out and replace the tube at my house (previously they'd said they'd only do if I brought the TV in myself -- an impossibility for me).
So they replaced the tube. Today in fact. Took them over three hours. I watched the whole thing. It was quite the spectacle (the set is on the second floor). And unless these guys were Sigfried and Roy in disguise, they definitely put in a new tube. And guess what?The "streaks" are still there. WTF
The main guy, who was very nice, said all the 36XS955s probably have this problem, and nobody notices because they aren't as picky as me. Please. *Everybody* sees these marks the second I point them out. There's no way this would fly on every single one of these sets. So, my question:
Could something else be causing the issue? A circuit board or something? The service guy swears no, but I wonder. The yolk maybe? (I have no idea what this is.) Or is it possible my luck is so awful that I've gotten yet another bad tube that happens to have the exact same problem? Is it caused by uneven phosphor distribution on the inside of the tube? (I've heard this theory once before on here.)
And what are my options now? I don't want Sony to bully this company into coming out yet again to replace yet another tube when that might not even be the problem. This TV has been such a headache since I bought it, I really wish I'd went another way. I'd appreciate any thoughts. Thanks.