Join Date: Jul 2004
Location: Willow Grove, PA
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Well, this whole experience has been somewhat disappointing. It was, at least, quite civil. Here's what transpired:
One-Call listed this unit as "Open Box". When I spoke with their salesperson, I made a point of confirming that it was an open box unit with full end-user warranty ... not a refurb. They said it was "new". The first thing I did when it arrived was to visually check the SN to make sure it didn't have RE at the end ... which would have indicated that it was a refurb.
Once the problem became clear (see above), I called IF. got through (to India, I guess) very quickly. That was refreshing ... and I'm sure it was as fast as it was because it was India. Nonetheless, the IF support person was very helpful. She told me that the unit had already been sold to an end-user, had been returned to the factory for service ... and, most importantly, its warranty had expired last month. Whoa!
So I called One-Call back and am now returning the unit to them. Had to press them on paying the return freight ... but they had told me at sale that they would do that if necessary.
Hank Brown"Being at the right place at the right time is purely a function of being at the right place a lot."JPEG's of my Home Theater.