I have a question about this, actually -
I was out of town last week and apparently talking to my wife, our vp4001 bulb blew while she was using it. I have a mack warranty. I talked to her over the phone and directed her to take the bulb out to see if it was visibly damaged, etc and she said it was in pieces. She emptied it into the trash. Really, I don't know what she did, but now that I am here, I am looking at an empty bulb socket - she took it all out.
Do I have to find it in the trash to send back to Mack? I probably can find some pieces of the bulb somewhere in the trash bag... Or does this new policy alleviate having to send the blown bulb? I haven't called mack yet.