AVS Special Member
Join Date: Feb 2004
Location: Indian River, Ontario, Canada
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I have an HC400, the predecessor to the HC720, that I've been using for a few years now without any issues. Close to 2000 hours on the original lamp. The 720 bests the 400 both in sharpness and blacks.
Other than a few reports of non-uniform whites on units right out of the box, I haven't read too many problem posts on either the 400 or 720. I don't think anyone who had the non-uniform issue had any problems with Epson replacing the unit.