After reading some glowing reviews on these forums, I bought a Mack warranty, including bulb replacement, for my Sony TV (from a vendor that posts here). When the bulb went bad at 5000 hours, I contacted Mack, they sent me a control number and told me to replace the bulb at my expense, and said that I would be reimbursed after they received the receipt and the old bulb.
I did so, and they received the old bulb and receipt on March 4. After numerous phone calls, I get promises, but no check.
Are they just that incompetent that they can't get a check mailed out after two-and-a-half months? Or are they scamming me? Figuring that out will influence where I go from here.