I am not a regular on avsforum, but a keen follower of this thread as I am looking to purchase this model.
So noticing this issue, I sent a mail to mitsubishi electric - singapore
Here are the details of the mails exchanged-
There are lots of random shutdown issues being reported from the
users worldwide on the HC3800 model. There are some guys who suggest
that the main problem is the signal strength over the HDMI cable with the
length of more than 5mtrs. There are others who are suggesting that with the
signal of 1080p/24fps there are issues. Not sure on either of those..
I have some serial numbers with me on which the problems have been
reported: S0001846/S0001880 ..seem to be out of the same factory.
What I was looking for was that I get a unit, which is out of the
lot for which there are no issues reported.
Indeed, our Japan headquarter have heard of this issue and had rectified the
problem. So far, our regions are not so affected. Rest assured that the
projectors you will purchase will not have this problem.
Can you provide some insight into the defects that were found in the units in Japan, how severe is it. Is it hardware, or some settings in the menu, or some problems related to the HDMI port?
I am asking this because, if I purchase from the US and find a defect in that model, i wont be able to return it back..
Are you sure that US region is not affected?
What I meant is that the projector sets that we sold within our territories(SIN, India, Indonesia, Phils, Vietnam, Bangladesh, SriLanka), are not affected. However, we cannot guarantee that the sets sold by our US office are affected or not as we have no control over there.
The recommended retail price in Singapore is S$2299. If you are interested to pick this item up in Singapore, you may have to contact one of our dealer. However, pls take note that warranty is only provided locally in Singapore if sales is made in Singapore. Do let me know if you are still interested.
please provide any updates on the shutdown issues.. that is more important..
With regards to the issue mentioned, the firmware has to be upgraded so that problem would not occur. This can only be done by us. The end-user is not able to perform this.
If the shutdown issue that we are seeing here is what has been reported in Japan then we are in lots of trouble..
Cannot be fixed without the firmware update..
Still I hope that it is not the same.. because I dont want give this up..as the next best epson 8100 wont have the same picture quality in a dedicated HT room with no ambient light.
I suppose the best way to find out more on this is to actually contact Mits-Japan and find out whether the problems that were reported in some units was indeed the same..
Maybe one of the guys facing this issue can take this up..
Originally Posted by WizardOfZo
I love my HD1000 and I have money ready to lay down for the HC3800
but with reports like these, it would be insane to place a bet on a blind horse.
What does Mitsubishi have to say about this serious problem?
If it were my company and a brand new product I was trying to promote, I would be in here (AVS forum) doing my best to inform my customers about the fix for the problem, or at least let owners know that they are truly working on it.