Epson 8500UB 200,000:1 CR - Page 121 - AVS Forum
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post #3601 of 3635 Old 02-28-2012, 05:58 AM
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Quote:
Originally Posted by hipertec View Post

For the people that got the replacement bulb from epson, did u have to return the old one?

Yes, they give you a prepaid return label.
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post #3602 of 3635 Old 02-28-2012, 06:25 AM
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Quote:
Originally Posted by hipertec View Post

For the people that got the replacement bulb from epson, did u have to return the old one?

I called for mine yesterday and did not have to return the old one. They are overnighting the new one fedex.
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post #3603 of 3635 Old 02-28-2012, 06:27 AM
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Quote:
Originally Posted by hipertec View Post

For the people that got the replacement bulb from epson, did u have to return the old one?

Yes, Epson provided a return label to send back the bad bulb.

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post #3604 of 3635 Old 02-28-2012, 06:28 AM
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Quote:
Originally Posted by deathstroke View Post

Yes, they give you a prepaid return label.

Epson mentioned nothing about returning my old one on the phone. They also did not take a credit card number from me, so I guess they are just going on the honor system....
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post #3605 of 3635 Old 02-28-2012, 06:50 AM
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Quote:
Originally Posted by summit21 View Post

Epson mentioned nothing about returning my old one on the phone. They also did not take a credit card number from me, so I guess they are just going on the honor system....

So did most of you keep the old bulb or returned it?
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post #3606 of 3635 Old 02-28-2012, 07:28 AM
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Quote:
Originally Posted by hipertec View Post

Question, I have a 9500ub that has a dust blob close to the center of the screen. It only shows with dark background....is the a dust blob or something else? With white background, it cannot be seen.
Im wondering if I should ask for a replacement but afraid to get a refurbished in worse condition...thought...

I actually has a re-furb with a small dust blob at the lower right corner, but the overall picture was superior, so I kept it since I only noticed the blob when the screen was completely dark.
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post #3607 of 3635 Old 02-28-2012, 08:05 AM
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I just put an 8500UB up in the classifieds section
I thought maybe someone here might be interested in it.

http://www.avsforum.com/avs-vb/vbcla...do=ad&id=17096
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post #3608 of 3635 Old 02-29-2012, 05:10 AM
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Quote:
Originally Posted by hipertec View Post

So did most of you keep the old bulb or returned it?

I returned mine. Why would anyone want to keep a bad bulb?

Epson Powerlite Home Cinema 5030 UB
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Denon AVR-4311CI
Blu-Ray: Panasonic DMP-BDT360, Oppo 93 & 103
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post #3609 of 3635 Old 02-29-2012, 10:01 AM
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Yes, I also got a free replacement from Epson. Came very quickly with free return label shipping for the burned out bulb. This was about 2-3 weeks ago. The 8500 B projector was purchased at the beginning of June, 2010. New bulb and projector works great for me.
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post #3610 of 3635 Old 03-03-2012, 09:54 AM
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I received my new bulb and yes it did include instructions for returning old bulb. Amazing just how much power the old bulb had lost as I only had 1303 hours on it. I had said 1800 in a previous post, but that was not right. It is much brighter again and looks like it did new. I purchased my projector in June of 2010. It seems like a lot of bulb failures occur around 1200-1400 hours. Would be curious to know how Epson came to a 4000 hour lamp life for this projector? They should replace the bulb twice for owners given the 4000 hour claim.
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post #3611 of 3635 Old 03-03-2012, 11:13 AM
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Quote:
Originally Posted by summit21 View Post

I received my new bulb and yes it did include instructions for returning old bulb. Amazing just how much power the old bulb had lost as I only had 1303 hours on it. I had said 1800 in a previous post, but that was not right. It is much brighter again and looks like it did new. I purchased my projector in June of 2010. It seems like a lot of bulb failures occur around 1200-1400 hours. Would be curious to know how Epson came to a 4000 hour lamp life for this projector? They should replace the bulb twice for owners given the 4000 hour claim.

Maybe the bulbs they used for testing were manufactured properly (who knows), unlike the POS ones they actually include with the projectors. QC issues like crazy!
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post #3612 of 3635 Old 03-03-2012, 04:04 PM
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My Epson rep told me they have it set to Eco mode with brightness contrast etc turned right down durning testing.
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post #3613 of 3635 Old 03-05-2012, 03:51 PM
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Quote:
Originally Posted by Tooley View Post

My Epson rep told me they have it set to Eco mode with brightness contrast etc turned right down durning testing.

So they test it in a way that no one would actually use it, unless they lived in a cave.
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post #3614 of 3635 Old 03-05-2012, 06:37 PM
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Quote:
Originally Posted by deathstroke View Post


So they test it in a way that no one would actually use it, unless they lived in a cave.

Yes just like gas mileage test for cars 60 kmh totally flat road no wind perfect weather so heater or air con is off etc...
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post #3615 of 3635 Old 04-02-2012, 07:42 PM
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My first 8500UB bulb blew around 1,800 hours after nothing but Eco mode use. Right before it blew, it did this weird random dimming thing like the iris was on... then one night, it went super dim and blew the next week during Return Of The King (seriously, right when Gollum falls into the fires of Mount Doom - POP!). Epson sent me out a new bulb with no problems.

That replacement bulb just hit 1,800 hours. Sure enough, about a week ago, it started doing the random dimming thing. Tonight, the bulb dropped in brightness noticeably, but is still working. I called Epson, told them what's happening and that I'm afraid this one's going to pop like the last one... and without the bulb even blowing yet (and with just over a month left on my warranty), they're overnighting me a replacement.

Say what you will about the quality control problems... but compared to my customer service experiences with Sanyo on my last projector, Epson is AMAZING. When it comes time to replace the 8500UB, it's a pretty safe bet that it will be with another Epson.

"Never believe any quote you read on the internet." - Abraham Lincoln
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post #3616 of 3635 Old 04-03-2012, 12:34 PM
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Quote:
Originally Posted by Jeremy Anderson View Post

My first 8500UB bulb blew around 1,800 hours after nothing but Eco mode use. Right before it blew, it did this weird random dimming thing like the iris was on... then one night, it went super dim and blew the next week during Return Of The King (seriously, right when Gollum falls into the fires of Mount Doom - POP!). Epson sent me out a new bulb with no problems.

That replacement bulb just hit 1,800 hours. Sure enough, about a week ago, it started doing the random dimming thing. Tonight, the bulb dropped in brightness noticeably, but is still working. I called Epson, told them what's happening and that I'm afraid this one's going to pop like the last one... and without the bulb even blowing yet (and with just over a month left on my warranty), they're overnighting me a replacement.

Say what you will about the quality control problems... but compared to my customer service experiences with Sanyo on my last projector, Epson is AMAZING. When it comes time to replace the 8500UB, it's a pretty safe bet that it will be with another Epson.

Wait untill your projector needs replacing and after months of the run around let us know if you feel the same way.
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post #3617 of 3635 Old 04-05-2012, 05:18 AM
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Quote:
Originally Posted by Tooley View Post

Wait untill your projector needs replacing and after months of the run around let us know if you feel the same way.

What run-around? When I first got my 8500, it wouldn't power on and they had another to me the following afternoon. Fortunately, the original unit randomly came on after that call and has worked ever since, so they had me just refuse the replacement.

I know it's easy to get jaded about them sending you another whole unit and it maybe not being perfect (alignment issues, etc.)... but again, compared to my experience with Sanyo, Epson is a dream. My Sanyo PLV-Z2000 had the red polarizer burn out twice during its 3 years... and both times were a fight to get Sanyo to replace it, during which time I was without a projector for over a week.

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post #3618 of 3635 Old 04-05-2012, 05:47 AM
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Quote:
Originally Posted by deathstroke View Post

So they test it in a way that no one would actually use it, unless they lived in a cave.

That's how they test contrast too...Brightest dynamic closest to the screen vs dimmest mode iris all the way down, etc. No one would ever experience high contrast this way.
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post #3619 of 3635 Old 05-05-2012, 10:36 AM
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Just replaced lamp at 3031 hours on pro purchased in April, 2010. Purchased added warranty at the time so replaced lamp through that. This was always used econ and when I added full power to the bulb, it lasted a light up a couple of times then failed. I clean the filter every 200 hours. Just to let all of you know of my experience with this unit. Upon replacement of lamp, it almost requires a pair of sunglasses. I still plan on using econ.
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post #3620 of 3635 Old 07-20-2013, 06:40 AM
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Sent it in for repair. :-)

My experience with Mackcam Warranties. Projector sent with HDMI issue, returned with Lens damage. Still no ETA. 6 Months waiting to date. Sporadic response from CS. Stated it was sent to Epson, but was sent to another repair shop.
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post #3621 of 3635 Old 07-21-2013, 05:11 AM
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Mine does that sometimes. I usually just turn it off then on again and that takes care of it. I have a 15 foot or so hdmi cable.
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post #3622 of 3635 Old 07-21-2013, 05:30 AM
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That's strange my 8500 did that 2 months ago. I have a Pioneer sc65 hooked directly to 8500 for over a year now. I've had projector hooked up with the same 30 foot hdmi cable for years years never an issue. Turned the theater on couple months ago and got exactly what your describing. Swapped it to hdmi2 and it worked for 20 mins. I said to myself there's no way the cable could be bad I didn't touch or change a single thing. Bought a new hdmi cable and its been perfect on both inputs. Just for grins I hooked up old cable and it stopped working, lesson learned I just didn't think a hdmi cable could just go out like that but sure enough it did. Anyway might not be same problem as yours but If I were you I would try 1 or 2 New cables before anything else. Keep us posted.

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post #3623 of 3635 Old 07-24-2013, 05:18 PM
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I ended up having to order a new receiver. I went with the Sony 5800ES. 5 year warranty and gets some decent reviews.

My experience with Mackcam Warranties. Projector sent with HDMI issue, returned with Lens damage. Still no ETA. 6 Months waiting to date. Sporadic response from CS. Stated it was sent to Epson, but was sent to another repair shop.
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post #3624 of 3635 Old 10-29-2013, 04:58 PM
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Got my projector back from repair today. They changed the board inside,but NOW I cannot focus it. The focus ring is just completely stuck. Whoever put the lens cap back on put it on so hard. I wonder if they damaged it. Getting frustrating. Always been without the projector since August.

My experience with Mackcam Warranties. Projector sent with HDMI issue, returned with Lens damage. Still no ETA. 6 Months waiting to date. Sporadic response from CS. Stated it was sent to Epson, but was sent to another repair shop.
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post #3625 of 3635 Old 03-20-2014, 10:10 AM
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Anyone,

I am thinking of purchasing this projector used for a good price. I have read many issues about pre-mature lamp failure.
Now I know only people post on here the bad stuff vs others that don't have issues won't post about the good stuff. Should I not
purchase this projector (8500UB) based on this issue? Or is this a small percentage of people that have the issues. Some insight would be helpful.

TIA,

Ken
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post #3626 of 3635 Old 03-20-2014, 03:36 PM
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I have the 9500 and it did have premature light failure. I was on NORMAL and the bulb lasted only 1000 hours. I replaced with a new bulb and have been using ECO and it's well over 1200 hours now. I'm hoping that using this ECO, it will last well over 3000 hours. To me there's not much difference between the two modes. NORMAL is slightly brighter than ECO, but it doesn't bother me.

Good luck with your purchase, what ever you decide!

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post #3627 of 3635 Old 03-20-2014, 04:46 PM
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Hey thanks for the reply back. I have thought this thread was dead lol. I have been going through each page and reading and catching up.
New bulbs are 300, but I have seen some on amazon for less with good reviews. Honestly I think 1000 hours would be great bc I would only
use this to watch movies and football (I don't watch a ton of tv, but when I do I want the best experience possible). Where do you or others get your replacement bulbs from?
I was looking at the 8350, but this great deal came along 8500ub and 150" screen for a really, really good price and couldn't turn it down.
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post #3628 of 3635 Old 03-20-2014, 06:16 PM
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I ran mine on Eco for about 1500 hours. Epson sent me a new bulb for free. I think they have updated the bulb due to many premature failures. At $300 each I hope they fixed whatever issue they had. I have the 8500. I think the 8350 or whatever is currently out would be a better value at around $900 new vs $2500. My friend just bought that pj and it's fantastic. He easily throws a bright 150 inch picture on a grey painted wall.
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post #3629 of 3635 Old 03-20-2014, 06:19 PM
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I think a lot of people say the amazon or ebay bulbs might not throw the correct color. I don't know. If anyone has had experience with those aftermarket bulbs that cost about $50 let me know. If the color isn't very good then I'd rather spend extra for the Epson bulb even if it did only last 1000 hours.
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post #3630 of 3635 Old 03-21-2014, 09:00 AM
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Im getting the 8500ub and 150" screen (elite) for $750 - there was no way i could turn that down.
I don't mind paying 300 through Epson if the bulb lasts. I know the old adage you get what you pay for,
but sometimes you can find quality at decent prices.
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