The Offical Epson 8350 Owners Thread - Page 292 - AVS Forum
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post #8731 of 8732 Old Today, 08:47 AM
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UPDATE: Epson really came through for me. They are shipping a new 8350 to make amends for shipping 3 DOA refurbs in a row. That's top notch customer service. Assuming they keep spitting out good products (hopefully something new at CEDIA) then I'm a loyal customer.

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post #8732 of 8732 Old Today, 01:32 PM
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Let me summarize... you'd been using your 8350 for over 2 years and all was well, correct? Then, your HDMI input board went haywire and Epson did a 1-time courtesy which took 3 refurbed units all of which had their own issues and now are exchanging their 3rd refurb for a brand new 8350, is that right?

So you'll be getting a 'new lease on life' having a brand new one! Those Epson folks really go the extra mile to do right by their customers. Congrats!
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