Originally Posted by crimsonblue
I never called a repair center; I called Epson, and they made a generous one-time exception since it was only a week or so out of warranty. Don't bother emailing, time is wasted that way -- give them a call. Google Epson Projector Service to get the right number.
Yep.... this was their response below..
I understand when a product is out of warranty that you might have to come out of pocket for repairs, but it is VERY frustrating when the parts/labor are MORE than price of a new projector.
I've expressed my displeasure but doubt it will do any good... after this issue, not sure I can justify giving EPSON anymore business. Sigh.
Thank you for contacting Epson.
Unfortunately, based on our records, your unit is no longer under warranty. There is no option to swap for a refurbished unit. We do sell refurbished units on our website under the Clearance section.
The Main Board which has all the inputs attached to it comes with the Optical Engine because they are calibrated to each other. There is no way to have just the Main Board replaced by itself. This is the main component of the projector and that is why it is so expensive.
If you require further assistance with this particular issue, please ensure all of our previous correspondence is contained in your reply, so we can better track the history of this issue.
If you have a different issue, please submit another E-form via our website (http://www.epson.com
), and we will respond in a timely manner. Thank you again for contacting Epson.
Advanced Customer Support Specialist
Epson America, Inc.