The Offical Epson 8350 Owners Thread - Page 293 - AVS Forum
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post #8761 of 8769 Old 09-08-2014, 09:38 AM
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I never called a repair center; I called Epson, and they made a generous one-time exception since it was only a week or so out of warranty. Don't bother emailing, time is wasted that way -- give them a call. Google Epson Projector Service to get the right number.

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post #8762 of 8769 Old 09-08-2014, 10:25 AM
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Originally Posted by crimsonblue View Post
I never called a repair center; I called Epson, and they made a generous one-time exception since it was only a week or so out of warranty. Don't bother emailing, time is wasted that way -- give them a call. Google Epson Projector Service to get the right number.
Yep.... this was their response below..

I understand when a product is out of warranty that you might have to come out of pocket for repairs, but it is VERY frustrating when the parts/labor are MORE than price of a new projector.

I've expressed my displeasure but doubt it will do any good... after this issue, not sure I can justify giving EPSON anymore business. Sigh.

----------------------------------------

Thank you for contacting Epson.

Unfortunately, based on our records, your unit is no longer under warranty. There is no option to swap for a refurbished unit. We do sell refurbished units on our website under the Clearance section.

The Main Board which has all the inputs attached to it comes with the Optical Engine because they are calibrated to each other. There is no way to have just the Main Board replaced by itself. This is the main component of the projector and that is why it is so expensive.

If you require further assistance with this particular issue, please ensure all of our previous correspondence is contained in your reply, so we can better track the history of this issue.

If you have a different issue, please submit another E-form via our website (http://www.epson.com), and we will respond in a timely manner. Thank you again for contacting Epson.


Jimmy Z
Advanced Customer Support Specialist
Epson America, Inc.
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post #8763 of 8769 Old 09-08-2014, 10:30 AM
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Originally Posted by Mikey_Dawg View Post
The girl I spoke with said due to how the 8350 was designed, they had to purchase a major component to address the HDMI issue. She agreed the design was ridiculous and they did not prefer this either as it wasnt cost effective to repair this unit. (they lose business) This was the only service center in GA for EPSONS if I remember correctly (from their web site).

I sent an email describing the situation to EPSON support to see if i had any other options (refurb, etc).

We'll see what they say.
doesn't sound right to me.
a new one is 1099 on amazon right now
and an 8345 is only 899
so how can a part me 1000 + labor?

u may want to point that out to repair place.
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post #8764 of 8769 Old 09-08-2014, 10:31 AM
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doesn't sound right to me.
a new one is 1099 on amazon right now
and an 8345 is only 899
so how can a part me 1000 + labor?

u may want to point that out to repair place.
Read my above post... EPSON CS confirmed what I was told... not happy with this right now.
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post #8765 of 8769 Old 09-08-2014, 12:08 PM
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Do what Crimson Blue suggested and call Epson directly. Talk to somebody in charge. A service center person has to strictly go by the rules and can't authorize replacements for an out of warranty unit. Sending an Email will just get you the same response as the service center. Tell them about the impossible situation a repair of this type is for you. If your unit is not too long out of warranty, they'll probably try to help you. Believe me, if you talk to someone at Epson directly, the last thing they'd want to do is leave you high and dry.
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post #8766 of 8769 Old 09-10-2014, 08:16 AM
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Do what Crimson Blue suggested and call Epson directly. Talk to somebody in charge. A service center person has to strictly go by the rules and can't authorize replacements for an out of warranty unit. Sending an Email will just get you the same response as the service center. Tell them about the impossible situation a repair of this type is for you. If your unit is not too long out of warranty, they'll probably try to help you. Believe me, if you talk to someone at Epson directly, the last thing they'd want to do is leave you high and dry.
Called EPSON support, got pointed to call a projector tech support number. The guy didn't help much, helped with me setting up EPSON Loyalty account to see which projectors they had there (at "discounted prices")...none of the projector options there were close to level of 8350.

He then gave me "sales" number to call to see if they could assist further. He confirmed the cost I was quoted for the fix. What a bad design. Sigh.
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post #8767 of 8769 Old 09-10-2014, 08:47 AM
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Quote:
Originally Posted by Mikey_Dawg View Post
Called EPSON support, got pointed to call a projector tech support number. The guy didn't help much, helped with me setting up EPSON Loyalty account to see which projectors they had there (at "discounted prices")...none of the projector options there were close to level of 8350.

He then gave me "sales" number to call to see if they could assist further. He confirmed the cost I was quoted for the fix. What a bad design. Sigh.
Sorry they didn't help you. I'm surprised. If it was a long discontinued model like the 6500ub i could understand their behavior. But this is a projector that they still sell that has suffered a catastrophic failure. They should want to make it right regardless of the warranty. Really disappointing.
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post #8768 of 8769 Old 09-10-2014, 08:52 AM
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Sorry they didn't help you. I'm surprised. If it was a long discontinued model like the 6500ub i could understand their behavior. But this is a projector that they still sell that has suffered a catastrophic failure. They should want to make it right regardless of the warranty. Really disappointing.
try calling back and getting someone else.
mention this board and how 100's of people are troubled by this issue.
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post #8769 of 8769 Old 09-15-2014, 01:23 PM
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I saw it a few months ago a solution to remove dust but I can not find the method.
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