The Offical Epson 8350 Owners Thread - Page 303 - AVS | Home Theater Discussions And Reviews
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post #9061 of 9063 Old 05-23-2015, 09:06 AM
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Originally Posted by MississippiMan View Post
Request a Return / Replacement. Changing locations won't correct out-of-alignment LCD Panels, and the PJ has no built-in correction controls.

What your experiencing isn't all that Common, and if that is a new PJ then you should get a New one in exchange. Or opt for a 8350 instead.

Personally, I don't much care for VA Refurbs. They have a bad track record for shipping out returns labeled as Refurbs, which are not fixed. Projector People seems far more trustworthy and considerate when any return is needed.
Right it is a refurb. It looked new and showed 10 hour operational lifetime, so it seemed like a steal at first. It was advertised as manufacture refurbished, having the full 2 year manufacturer warranty I understood this to mean that my 8345 was covered by the same rapid replacement policy that new projectors have. I hope I wasn't mistaken.

I will contact Epson.

Update: Well my initial Epson experience has been a little irritating. I called them on Friday and sent my proof of purchase 10 minutes later. I was told to expect a call 24-48 hours later, but it was the holiday weekend so I waited ~100 hours. I called them this evening to make sure things were going smoothly and they had no record of my email. I had to go through the process again (new reference number) and once again I can expect a call within 24-48 hours.

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post #9062 of 9063 Old 05-23-2015, 01:34 PM
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Strange background distortion after replacing lamp

I just replaced my 8350's lamp after 1575 hours. I replaced it with a lamp with an Osram bulb from Amazon (product id B00M4MSW5M) and immediately noticed an odd distortion on the image. It almost looks like a uniformly dirty LCD, but with a horizontal hairline through the picture almost perfectly in the center of the image. Text is clear and sharp and bright, but everything else looks like it's being projected on a concrete wall. (I project onto a projector screen.)

What could cause this? Is it possible that the lamp is contributing this effect? I inspected the lamp to make sure there was no plastic film on the glass; it was perfectly clean looking. Could the old bulb's burnout have spewed matter perfectly across the LCD panel? What about the horizontal line?

I am currently looking for a second replacement lamp to compare against, and hopefully determine if it's the lamp or the LCD or something else.
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post #9063 of 9063 Old Today, 02:26 PM
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Originally Posted by asciimo View Post
I just replaced my 8350's lamp after 1575 hours. I replaced it with a lamp with an Osram bulb from Amazon (product id B00M4MSW5M) and immediately noticed an odd distortion on the image. It almost looks like a uniformly dirty LCD, but with a horizontal hairline through the picture almost perfectly in the center of the image. Text is clear and sharp and bright, but everything else looks like it's being projected on a concrete wall. (I project onto a projector screen.)

What could cause this? Is it possible that the lamp is contributing this effect? I inspected the lamp to make sure there was no plastic film on the glass; it was perfectly clean looking. Could the old bulb's burnout have spewed matter perfectly across the LCD panel? What about the horizontal line?

I am currently looking for a second replacement lamp to compare against, and hopefully determine if it's the lamp or the LCD or something else.
My lamp blew up on me about a month ago, even spewed stuff out from the vents but my replacement lamp worked fine. It was an OEM lamp though - in fact I should give credit to Epson on this thread. My projector is a little over 2 years old and the lamp had 2700 hours on it but it was pretty dim 1.5 years in with 2200 hours on it at which time I emailed Epson regarding it. They told me to call in and discuss with a rep but I was lazy to do so. I did call when lamp exploded just to see if in the future I could expect the same longevity. They actually sent me a free replacement 'goodwill' bulb out so pretty happy about the whole thing.
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