I have gotten my concern "escalated" (for whatever that's worth). They sent an email asking me why I wanted new firmware (interesting, I've never had to prove that need to the companies that make my blu-ray player, motherboard, blu-ray disc drive, digital camera, television or cell phone.) This is my response, and below is theirs.
The main issue I have is the HDMI connections. I can not get the
projector to display 1080P over HDMI without constant connection
losses (goes back to the white viewsonic screen) and artifact. I have
used 4 HDMI cables and two sources (OC and blu-ray player). 1080P
works fine over VGA, but HDMI would be easier for me to use, and
regardless, it should work. I noticed in one of the reviews of the
Pro8200, it mentioned the same problem, but that they received a unit
with newer firmware that took care of the problem (mostly). More
information can be found here:http://www.projectorreviews.com/view...o8200/tour.php
I also have issues with it constantly forgetting settings such as
microphone mute, eco mode, quick power on, quick power off, etc.
I currently have zip files of firmware versions 1.19, 2.10, 2.11, 2.13
and, most recently, 2.14. Unfortunately I can't get the pixelworks
flash upgrader to work to create the image file since I don't have the
proper hex file. I even bought a USB A/A cable to see if the computer
would recognize it, without success.
Furthermore, I also have some documentation noting improvements in
newer firmware, which I may or may not benefit from, but part of it
talks about improved color representation which would be an obvious
User upgradeable firmware has become the industry standard, not only
in projectors (many viewsonic projectors have user upgradeable
firmware, the pro8100 included), but also in TV's, computers, cell
phones, blu-ray players and many other consumer electronics. It
carries a risk certainly, but the risk should be up to the user,
balanced against improvements gained.
I hope Viewsonic is not starting down the road of eliminating user
upgradeable firmware (or denying customer access to it), as many audio
and videophiles who haven't already left the viewsonic brand for the
poor performance of the pro8200 (more information here:http://www.avsforum.com/avs-vb/showthread.php?t=1298652
), will start
now. As you can see in that thread, there are several users
complaining about the flakiness of the device and desperate for new
Continually updating and posting new firmware also demonstrates a
commitment from the company to the consumer that they are standing
behind their product and continuing to tweak it in a positive manner,
until that product's end of life comes around.
In summary, user upgradeable firmware is now a widely used and
accepted standard that power users will always be looking for and
expecting from any company who produces consumer electronics, as we
all know that nothing is perfect, and firmware updates show the
company is always perfecting and improving their product line.
Thank you for the details you provided. I will forward all your concerns for the projector to the proper department. Please allow our research department within the next 24-48 business hours to check on this and reply to you for any update.
If you have other technical concern, feel free to contact us again. For future reference, you can use this case number --- in contacting us again. Thank you for giving us the opportunity to assist you and for supporting ViewSonic.