So, i got my projector back from Optoma yesterday with CO4 firmware.
Not sure if this is standard for service work, but the lamp was reset and many of my presets were changed. Also, before sending it to them the unit looked brand new and it came back with a LOT of scuffs on the surface.
I can't say i'm surprised, but this firmware update 1) shouldn't have been the ordeal it was, since technically it should absolutely be able to be done at home, and 2) UNITS SHOULDN'T BE HANDLED WITH SUCH CARELESSNESS AND SENT BACK IN A MUCH ROUGHER CONDITION THAN WHEN IT WAS SENT TO THEM!!
I'm in contact now with the Optoma corporate offices about this. The attitude from the customer service/support end has been so bad that I'm not even remotely considering contacting them at this point. It's absolutely ridiculous.
So if anyone was on the fence about sending their unit in for a firmware update, you may want to take pictures of your unit as evidence before sending it in. I would have assumed they just sent me a refurbished unit but they said they did the work on my unit specifically, and it came back in the box i sent.