Originally Posted by InCali
Looking bleak....I'll bet the rev they gave me is the scaler version you sent me......
Interesting last comment by Acer....this was a SMALL snippet of the chat....
Karen C: Yes, you have a case already on this issue and the case number is 1630727U
InCali: So, who do I contact to get an answer?
Karen C: Unfortunately, we do not have that information about the firmware what it address. This information is not posted as stated we will need to bring it in to address the issue.
InCali: Who doesn't have the information? Someone HAS to have it. Are you saying they can't tell anyone what the latest rev is? Is the rev number a company secret or something?
Karen C: We have the number but we do not have information what it addresses. The version is A07
InCali: OK. Great. The version is A07. Can I find out if there was a previous version and when this one was released?
InCali: A06??? :-)
Karen C: As stated I have provided all the information that I have on this issue. The previous version was A06 I do not have release dates.
InCali: Is there no one who can answer my question about release dates? I understand that this isn't something you have, but someone has to know.
Karen C: Unfortunately, I'm not sure we can give you this information
Karen C: Did you want to setup the repair?
InCali: who is sure whether the info can be given?
Karen C: I do not have that information
InCali: I understand. I'm trying to find out who does......
Karen C: You can check back with us later and maybe we will have more information to provide on the update
InCali: You want me to check back with the same people who don't have the information now? That is clearly not going to help. Is there another tier of support I can contact?
Karen C: No, the is the highest tier. You can check back and maybe we will have more information at that time
InCali: Will someone look into this specifically or am I hoping the info will filter in by osmosis?
Karen C: Yes, we will check into this
InCali: who should I ask for?
Karen C: You can contact again in chat everyone knows about the 9500 blurring issue
InCali: OK. Thanks.