Originally Posted by DTI
Has anyone else had three defective units?!? I just installed the unit this Sunday and it is not anything related to what I'm doing. The first two were professionally installed and leveled. Another replacement is not going to fix this; I'm asking for my money back or a new projector.
I am on 5th 5020ub and still have about 5 months left on warranty but this one I have now is the best looking visual one I couldn't believe the units they would send panel alignment out.. focus out.. noisy auto iris.. as I said before quality control is lacking.. I think after each projector was repaired and they did a visual inspection actually set it up on a 120 inch screen and manually inspect the image they would have less returns.. just my thought.[/QUOTE]
I purchased an Epson 3010 in 2012 -- and I had three units replaced for various flaws before they upgraded me to a refurbished 5010, at their expense. It was a generous offer on their part -- but sadly the refurbed 5010 was also defective with a cluster of burned spots on the LCD panels - causing a big green splotch to show in the projected image. Epson replaced this with a brand-new 5010, which had / has an issue where the projector can take about 5 mins. to fire up. I was, and still am, so frustrated by the lack of quality control on the part of Epson that I simply wrote off the projector (it's in a box in my basement). I didn't want to keep playing a game of hoping the next one will be "the one". A company only can offer so much before confidence is out the window -- not to mention all of the time in packing up projectors to send back -- and the time to install and set up the replacements.
The good news: about a year ago I bought a budget BenQ w1070 3D projector that far exceeded my expectations. The image is sharper by a long shot that any of the Epson units. The color is as good as the Epson or better. On top of the that, I haven't had one single issue. To be fair the 5010 (with auto iris engaged) offered slightly better blacks -- slightly. But all of the other advantages of my BenQ made the overall image much more refined (at a much better price point) than the Epson product.
To those who have Epson units that are reliable -- that's great. I'm only offering my opinion based on my history with the projectors and Epson customer service.
I'm lucky, the rainbow effect of the BenQ w1070 is a non-issue for me.
I thought I'd post to let you know that you aren't alone in the Epson replacement game.