Purchased a Powerlite Pro Cinema 9100 in 2010. It came with 2 bulbs. I specifically purchased this unit due to the longer warranty and stated 4000 hour life of the bulbs.
First one lasted ~1000 hours, ending with a bang. Thought it must have been a defect so let it slide and installed the second bulb.
Second one ~1200 hours, ending with a droop.
I contacted Epson, blah blah, 8000 hours, blah, help me, blah.
All they'd offer is a tiny discount on an OEM bulb ($75 off). It's obviously a design defect if bulbs rated at 4000 hours are lasting 1000 hours, and from what I've read here they've admitted as much. If I'd contacted them immediately when my first bulb popped (2012) they might have replaced it I'm guessing.
Anyway, nothing came of my emails with Epson America. I've ordered a cheap bulb replacement, and also written to Epson Japan explaining the situation. Might as well go straight to the top to let them know about their false advertising in an attempt to cheat people out of money, not only for the original purchase, but for the neverending stream of maintenance costs.
I'll not stop contacting them until this is resolved and they replace my bulbs - the scammers.
myepsonprojectorexperience.com is available. Hmmmm... could SEO
the crap out of that one and warn people of the perils of dealing with Epson (one of my favourite companies until now!).
..and to think, my plans all along were to get a machine that would last me into the LED/laser generation, when I'd drop many thousands more with the same company.
Epson! Y U so scammy!?