Epson 8350 - Bulb Life - Page 3 - AVS Forum
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post #61 of 66 Old 03-18-2014, 07:49 AM
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I tried a generic lamp once. It lasted 31 days with a 30 day warranty (from some ebay seller.) I will pay the extra for the genuine lamp. I wish I knew where my free one was (I bought a 9350 and had the included extra lamp come up as missing during a move.) I luckily have another replacement, as my lamp died this morning.
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post #62 of 66 Old 03-18-2014, 05:29 PM
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Epson bulbs have a 90 day warranty. They just told me this when I called about my 5 month old 1000 hour failure, that they are replacing.

Which is good for them, because I would never buy another Epson projector if they hadn't.
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Originally Posted by scubasteve2365 View Post

Just to contribute to this thread:

I have an 8700UB and have had 3 lamps fail since I bought the projector almost 3 years ago.

Lamp lifes are approx:

1) 2800
2) 1800
3) 925

With the 3rd failure occurring just last week. I know have a 4th lamp in there. So far I've not had to pay anything additional for lamps. I got the spare lamp with the promo when I bought the projector and the first two lamp failures occurred within warranty, so now, basically 3 years later I'm having to finally install the "spare" (I rotated stock after every initial Epson replacement).

I did not check the first lamp failure, but failures #2 and #3 had a drooping element.

Unfortunately, I really don't have a desire to "upgrade" the projector and for the first time in 3 years I currently do not have a spare sitting on a shelf.

I see prices for an OEM lamp to be about $250 from known vendors and $299 from Epson directly. I don't see much mention of a warranty or guarantee with regards to OEM lamps. Where is everyone getting their replacements? I'm inclined to just get it from Epson if they've switched suppliers for material reasons and if there's a chance that if after 6 months or something a bulb fails prematurely that they'll dip into their known good customer service and send a new one out.

buytme
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post #63 of 66 Old 10-10-2014, 06:08 PM
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Bulb Life

Based on our usage, we were told to expect our bulb to last about 4 years. The first bulb lasted 6 months after purchasing the projector and bulb.. We bought through the company called "Projector People"....

We contacted Epson direct and they were very helpful... Of course, you feel like customer service never really believes you when you tell them you don't sit in front of your projector all day! LOL

The second bulb lasted longer -- about 2 years. We just replaced and the old bulb had 2320 hours on it...
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post #64 of 66 Old 11-12-2014, 03:11 AM
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Purchased a Powerlite Pro Cinema 9100 in 2010. It came with 2 bulbs. I specifically purchased this unit due to the longer warranty and stated 4000 hour life of the bulbs.

First one lasted ~1000 hours, ending with a bang. Thought it must have been a defect so let it slide and installed the second bulb.

Second one ~1200 hours, ending with a droop.

I contacted Epson, blah blah, 8000 hours, blah, help me, blah.

All they'd offer is a tiny discount on an OEM bulb ($75 off). It's obviously a design defect if bulbs rated at 4000 hours are lasting 1000 hours, and from what I've read here they've admitted as much. If I'd contacted them immediately when my first bulb popped (2012) they might have replaced it I'm guessing.

Anyway, nothing came of my emails with Epson America. I've ordered a cheap bulb replacement, and also written to Epson Japan explaining the situation. Might as well go straight to the top to let them know about their false advertising in an attempt to cheat people out of money, not only for the original purchase, but for the neverending stream of maintenance costs.

I'll not stop contacting them until this is resolved and they replace my bulbs - the scammers.

myepsonprojectorexperience.com is available. Hmmmm... could SEO the crap out of that one and warn people of the perils of dealing with Epson (one of my favourite companies until now!).

..and to think, my plans all along were to get a machine that would last me into the LED/laser generation, when I'd drop many thousands more with the same company.

Epson! Y U so scammy!?
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post #65 of 66 Old 11-20-2014, 08:28 PM
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Quote:
Originally Posted by mirty View Post
Purchased a Powerlite Pro Cinema 9100 in 2010. It came with 2 bulbs. I specifically purchased this unit due to the longer warranty and stated 4000 hour life of the bulbs.

First one lasted ~1000 hours, ending with a bang. Thought it must have been a defect so let it slide and installed the second bulb.

Second one ~1200 hours, ending with a droop.

I contacted Epson, blah blah, 8000 hours, blah, help me, blah.

All they'd offer is a tiny discount on an OEM bulb ($75 off). It's obviously a design defect if bulbs rated at 4000 hours are lasting 1000 hours, and from what I've read here they've admitted as much. If I'd contacted them immediately when my first bulb popped (2012) they might have replaced it I'm guessing.

Anyway, nothing came of my emails with Epson America. I've ordered a cheap bulb replacement, and also written to Epson Japan explaining the situation. Might as well go straight to the top to let them know about their false advertising in an attempt to cheat people out of money, not only for the original purchase, but for the neverending stream of maintenance costs.

I'll not stop contacting them until this is resolved and they replace my bulbs - the scammers.

myepsonprojectorexperience.com is available. Hmmmm... could SEO the crap out of that one and warn people of the perils of dealing with Epson (one of my favourite companies until now!).

..and to think, my plans all along were to get a machine that would last me into the LED/laser generation, when I'd drop many thousands more with the same company.

Epson! Y U so scammy!?
RE: Mirty

I ran into the same issue. Purchased my projector in 2011 after 1100 hours of use the bulb dropped. Last week projector started to dim and wouldn't turn on after a point (no picture)

I contacted cs got routed up and waiting for a phone call back from a senior associate ( that was 3 days ago)

I mentioned to them that I have proof that their product is faulty- theres 100's of people with the same issue on the forum.

Any luck or emails back on your end?
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post #66 of 66 Old 11-21-2014, 04:07 AM
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No word yet from my mail to Japan I'm afraid, however, I did actually send a physical letter -- with a stamp! That sure hurt, but I'm hoping it will attract more attention than yet another email.

They really are cheating people if they admit to a design flaw then refuse to honour replacement lamps for people who purchased their units based on advertised longevity.

If I hear from them, I'll say something here for sure, and I hope you can do the same

In the meantime, I *just today* picked up my cheap bulb and it works perfectly... It has a 120 day warranty, which is a month better than the Epson scammers would offer me on a new bulb, and, I'm not kidding, it cost me 7x less than what Epson charges (so I immediately ordered two more).

At this time I'm too frustrated to contemplate purchasing anything from Epson again, pending their response. It's not the price, it's the ethics, though in a profit-above-all universe, I suppose other companies wouldn't do much better.
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