I may of had a little more bad luck than others but if you read through the Epson owners thread, issues in quality control becomes very apparent. That being said, their customer service is really really good.
When you call customer service, you'll be on the phone for about 5 minutes and will ship out the replacement the next day. The longest I had to be without my projector was 2 days.
If you read through other projector threads you'll see that quality control issues is not only an Epson problem and they have to deal with a not so stellar of a customer service.
Epson make some really nice looking projectors and IF you have any issues.....you know you'll be taken care of, hassle free.