[quote=sdmfer;21931159]Hey folks, In May I will have had my HD65 for 3 years. A couple days ago, I just put through a claim for my second Lamp replacement from Mack. Dealt with Cheryl both times (over and year ago and again just this week).
Anyways, just wanted to say they have been great to deal with for me. From time to time I read some negative reviews, and completely confused by them. Both times I have had ZERO problems with them and they are quick to respond to me. Thumbs up.
Ps - I live in Ontario Canada too. For this second replacement they authorized me to buy a lamp and they would refund me. I asked them if it would be possible for them to ship one straight to me (as its hard for me to find time) and they came back with "hey there, no problem at all, the lamp will be shipped directly to you on Monday"
Hi! My name is Desiree and I am the Customer Relations Supervisor for Mack Camera. I would like to thank you for taking the time to share your positive experience. We work hard to deliver quality service in a timely manner. I have forwarded your post to Cheryl so she can read your kind words.
If you ever need assistance, please feel free to contact me directly at firstname.lastname@example.org
. Thank you for choosing Mack Camera extended warranties.