Join Date: Feb 2002
Location: Westchester, NY
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After only a few hours of use, my otherwise perfect Panasonic 711XU had developed a stuck blue pixel almost dead center. Knowing that the general policy is that several dead pixels is usually within spec and would therefore not be covered by warranty, I decided I could live with it.
Then I changed my mind.
So I called my salesman, who graciously called Panasonic, and learned the following:
Many of Panasonicâ€™s projectors (including the 711XU) are covered by their â€œPanazipâ€ program. Under this program, Panasonic will, for a period of 3 years:
a) repair (at their expense) stuck pixels from projectors purchased from authorized dealers (which mine was),
b) provide a free loaner while it is being repaired, and
c) pay for round-trip shipping.
So I called Panasonic today.
Without any argument, they agreed to overnight a replacement projector. When I receive theirs, I will return mine for service in a pre-paid box. When repaired, I will receive mine back and will then return their loaner.
I therefore do not lose a single day of projector use, am not incurring a cent of outlay, and end up retaining my otherwise perfect projector.
I canâ€™t but help be impressed with Panasonicâ€™s service!
So if youâ€™re weighing projector choices and, if all else is equal between the projectors, one is covered by the Panazip program and the other isnâ€™t, well, the choice should then be obvious.