Official Epson Home Cinema 3020 Thread - Page 38 - AVS Forum
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post #1111 of 1120 Old 10-12-2014, 01:09 AM
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OK Here is the latest..the brand new projector ALL READY has a new problem...

There is a fairly bright blue glow on the lower right corner of the screen.

I hoped it would go away..it does seem to fade some as it warms up.

I have taken pictures of it.

So another one bites the dust.

$64,000 question, how is the other brands doing??

Is this common with them all or only Epson??

As far as I am concerned, I feel I should get a 2 year warrantee on each unit at least until one unit makes it to its second birthday.

This is getting too silly for words.

Rich

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post #1112 of 1120 Old 10-25-2014, 01:17 PM
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Well that last one in the above review also bit the dust, IT got a bright blue lower right corner problem, so it also went back with only 54 hours on the clock.

AND the new one is sharper BUT It has a green dot on the upper right section of the screen a bad pixel...

So it too will need replacing soon.

Rich

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post #1113 of 1120 Unread 11-01-2014, 05:28 AM
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OK A update on my problem projector.(S)

Had a long talk with Tech support, and worked up to the highest level.

No to any upgrade.

YES to a Brand New replacement 3020.

Yes to a 6 month extended Warranty, which will be added to 1/14/2015 and ends 7/14/2014.

Question Do your older 3020s have a setting called "Super Resolution"??

I could swear this is new: I don't remember it being part of my older 3\3020s.

And it works great this is the sharpest 3020 I have had so far.

NOW IF only it will last and not crap out.

Rich
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post #1114 of 1120 Unread 11-06-2014, 06:20 PM
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I remember having a couple problematic phones and every time they got exchanged (for a refurbished) the refurb automatically got a 6month warranty starting from the date-received..I always figured it was standard procedure. That's annoying to hear that a company would send out a potentially not fully-functional refurb with the possibility of the user's warranty ending anywhere from transit to new arrival, leaving them trapped with a dud.
Good to see you could convince Epson otherwise and keep yourself somewhat protected.

I'm guessing the 3020 (being their second highest-end model..previously) got the sharpness software added in an update to keep it similar to its replacement, the 3500/3600.
The 2030/2000 will probably not get it due to the 3000 lacking the same feature.

Simple <$250 dedicated black-fabric theater room, build in a day, takedown in an hour.
Easy $25-40 DIY black/dark-grey ambient-light rejecting screen, grab two things from a local store..mix..roll..done.
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post #1115 of 1120 Unread 11-07-2014, 06:32 AM
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Quote:
Originally Posted by Ftoast View Post
I remember having a couple problematic phones and every time they got exchanged (for a refurbished) the refurb automatically got a 6month warranty starting from the date-received..I always figured it was standard procedure. That's annoying to hear that a company would send out a potentially not fully-functional refurb with the possibility of the user's warranty ending anywhere from transit to new arrival, leaving them trapped with a dud.
Good to see you could convince Epson otherwise and keep yourself somewhat protected.

Well I WAS pushing for a new 3500 and a new 2 year warranty, after all I should be sure of at least 2 years of use.

Now the $64,000 question is was these failures due to the refurb. units and a flaw in their refurb. system, or was/is the flaw in their design of the units??

I'm guessing the 3020 (being their second highest-end model..previously) got the sharpness software added in an update to keep it similar to its replacement, the 3500/3600.
The 2030/2000 will probably not get it due to the 3000 lacking the same feature.
That is what I was thinking, as there was a firmware update for the 3050 which mainly gave "Super Resolution" and the 3050 with only a few changes is still a base 3020...sad that 3020 owners are not being given this update.

Rich

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post #1116 of 1120 Unread 11-07-2014, 07:16 AM
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What's the easiest way or best way rather, to update the firmware?
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post #1117 of 1120 Unread 11-07-2014, 05:09 PM
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There was a thread on upgrading the 3050.

I called Epson and was told there was no upgrade for the 3020.

Rich

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post #1118 of 1120 Unread 11-08-2014, 01:29 PM
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Oh ok. Thank you brother.
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post #1119 of 1120 Unread 11-08-2014, 02:39 PM
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Keep bugging them if this IS new on my New 3020 then it should be a firmware upgrade.

Rich

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post #1120 of 1120 Unread Today, 07:19 AM
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Over the last few months, I've noticed some distortion in the picture. It's like a green wave going from top to bottom. It had become more prevalent over time and was much more noticeable on dark images. The lamp was getting old so I thought it may be responsible. Well, I changed out the lamp and the distortion remains albeit somewhat lessened.

Does anyone know what might be causing this and what can be done to fix it?
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