Originally Posted by THe_Flash
Regarding above, you should be able to return it and cite the issues you just described. If you're feeling lucky, purchase another used one from the marketplace.
Yeah, I was considering that as an option. The issue with returning it to the marketplace is potentially trying to haggle with the seller over shipping, restock fees, etc. and then possibly dealing with Amazon's A-to-Z if that's fruitless.
However, since BenQ will honor the warranty and repair the defect, they will also cover shipping and everything. So I decided, so long as BenQ will honor the warranty, that was the direction I was going to go. This wasn't a used projector, it was a BenQ refurb that came packaged accordingly. The serial number on the BenQ sticker on the outside of the box matches the serial number on the projector, aceessories were neatly wrapped in new plastic, etc. So I don't really think the seller is trying to screw me here. Might have just got bumped around during shipping.
My question here was just to see if I could get an idea as to the problem, so I can know the extent of the defect, or whether there is any known fix for the issue that would not require me to send my new toy away for a few weeks. I mean, come on, I just got it!
Also, thought I would share my experience since others were debating the possibility of purchasing refurb. This will also be a nice exercise in exactly how good BenQ's warranty service is.