Join Date: Nov 2008
Location: Philadelphia, Pa
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I used to think that Epson had great customer service to make up for their spotty QC, but now I'm not so sure. I sent my defective 8700UB in last Tuesday to get it replaced. On the following Monday I called to check the status of the replacement unit, and they told me that they were back-ordered for replacement 8700's, but they should be getting a new shipment in the next day. Well, it's Tuesday, and they told me that they didn't get any shipment of 8700's in, and it isn't known when they will be receiving any more!
The person on the phone told me that there weren't any equivalent models to send me, because the 5010/5020 that replaced the 8700, are 3D models, and therefore in a whole other dimension (even though I don't care at all about 3D). they told me to call back in 7 days to check in....Seriously??
Does anyone know if there's anything else that can be tried on my end? I just can't believe that they allowed it to come to this.