Originally Posted by ashyt16
Just becauase every model has the same problem it doesn't mean its not a fault. Manufacturers very rarely admit to hardware faults. If manufacturers don't build hardware with faults then why would there be revisions in firmware? Because the original software was faulty. If that is the case then so it can be the same with hardware BUT that costs a lot more money to correct.
Its obvious Epson qc is severely lacking and that is the main problem here.
Threads like this can get things changed so rather than having a bash at the poster encourage the thread.
I'm sure if you were experiencing some of the problems here your view would be different.
That is what I am after, and my main point.
IF no one complains, then nothing will ever get fixed.
In this case we need a lot of complaints to move Epson to act.
I am not trying to tare Epson down, but to build them up.
I like almost every feature of the 3020, but at the same time it has a number of problems and this one really sticks out.
The 2D to 3D was one of the main selling points to move me up from a 3010 that was costing just under $1000.00 to the 3020 that costs $1600.00 ($600.00 MORE),
The improvements of the 3020 over the 3010 was the RF glasses and the more controllable main 3D,(A couple of more settings and refinement) AND THE 2D to 3D convertor.
In fact the RF glasses have a major flaw: as once the batteries fail, you have to buy new glasses, the IF glasses used replaceable batteries, and thus are the better long life deal.
I do not give a tick for 100 more Lumens. Both projectors are almost too bright already.
These few improvements are NOT worth $600.00 MORE with the 2D to 3D conversion NOT working.
Remove the 2D to 3D conversion and in my book you do not have a $1600.00 projector you have a $1000.00 projector. At best a $1200.00 projector for the RF glasses and perhaps a better real 3D system...but someday you will now be stuck buying new glasses when the batteries fail, so that is not as good as it should be, sooner or later rechargeable batteries fail.
Now add in the so called great replacement service: IF what they send out is worst that what you having problems with... if the replacement are just repaired and not refined, not specially tuned up and made as good as they can be, not even tested and working correctly, then letting them send you a replacement is a crap shoot.
I GOT a 3010 replacement send out and it was WORST that the one I already had. It had not been completely serviced and was not working right.
I plugged it in and took one look at a reddest gray scale and soft focus and packed it right up and sent it back.
Epson has to be told about these failings.
They are off to a good beginning, but there are major flaws in how things are being done both in production and with repairs/replacements.
They do seem better than the other companies in customer service...a great step in the right direction, now if only...they would go a little farther..
Make sure replacement units are as good or better that NIB, and correct a production flaw and take care of those that complain about it.
And tighten quality control.
There is too much different between each model sold, and again its a crap shoot if your getting a good one.