Last night I did reallign the projector again using 1080P win7 desktop (and grid test) and the blury/out of focus/soft corners were showing.....grrrr Hence for fun I decided to live chat with optoma rep today and this is what I got, I removed rep's name as I don't want him to get in trouble over this, but this is the transcript.
Optoma REP: Thank you for contacting Optoma Technology. How may I assist you?
You: I recently purchased HD25e package from coscto.ca. It was upgrade from HD65. Overall I'm very happy but it seems there is an issue with focus/blurness.
You: The top left or bottom right corners suffer from it.
You: It is evident when working on computer desktop. I found other users with similar issues on amazon.com and avs forums. Also HD131xe seems to be affected by it.
You: Is this common issue? should I try to return it to costco canada and order another one?
Optoma REP: this is a common issue, however we are still working on the cause. There is no solution currently at this time. we apologize
You: so there is no point to ordering a new one? Should I just return it and wait for fix? It seems like lens (hardware) issue. I don't thnk it can be fixed by firmware? Arre you guys planning to do recall? I don't know what to do? I just ordered 2 more optoma 3D glasses...
Optoma REP: again, unfortunatly i do not have a solution for you. a new unit will most likely exibit the same issue. our product management team is still working on a solution to this. sorry
You: do you have any eta on when the solution will be avaiable? I love Optoma, don't take me wrong.... but maybe you guys should block distributors from selling hd25e/hd131xe untill there is a solution. HD65 never exibited the focus problems...
You: I don't have issue to take it back to costco.ca, they will return it back to you. However I will be stuck with 2 pairs of glasses :-(
Optoma REP: I apologize, but this is the only information I have
You: ok ****** thanks for your help.... I hope you will get this addressed sooner than later... there is a lot of very disapointed customers up there...
Opotoma REP: My pleasure! Have a great day!
After which I did call the store where I bought the extra 2 pairs of glasses from to see if they had any bad experiance with hd25e/hd131xe projectors. He said there was one return, the customer wanted to use it for presentations and because of soft corner issue he returned it (did not work well with spreadsheets). He said he tested himself and when using with his PS3 (movies/gaming) the issue was almost unoticable. He said if this really bothers me he can sell me refurbished HD33 at good price. Apparently HD33 uses higher quality optics. However it uses older DLP chipset and it outputs only 1800 lumens. (could be bad for 3D) Also it uses more expensive bulb, and contrast specs are worst. Due to higher voltage bulb used, I assuem the fan might be nosier and on top of things I will only get 90 days warranty with the refurb.
So now I guess I have to either:
- live with mild / soft corners (it is so hard to get it out of my head) :-)
- wait for Optoma 'somehow' fix it (I don't think so)
- buy older hd33 refurb (maybe...hmmm)..
- return hd25e, and ship back 3D glasses and ride HD65 a little longer :-)