Originally Posted by reio-ta
My only worry is Panasonic are a$$holes when it comes to customer service, no matter what the product you try to get service for,
I'm sorry to read you've had bad experience with Panasonic.
But, for whatever reason, the Panasonic service here in Toronto is the polar opposite: it is the best customer service I've ever experienced, particularly from a mega-company. Both my friend, who buys lots of AV equipment, and I have had consistently unexpected levels of service. For instance, when I first got my plasma after a month and a half I thought I had burn in. I didn't think I should have burn in given I was pretty careful with the display and took the issue to Panasonic. Burn in is very explicitly one of the few problems mentioned in the warranty as NOT being covered in warranty, so I wasn't expecting much.
After all sorts of tests, and with a reminder that burn-in is not covered in their warranty, they gave me a new plasma!
My friend's DVD player was put in and fixed. Panasonic had originally charged him for parts they thought it needed (was out of warranty). But after he'd received his player back he got a message in the mail with a cheque from Panasonic refunding him because they were able to fix it without those parts (or something similar to that). Not every company would bother being so honest.
And we just picked up my pal's Panasonic AE700 projector. It died recently. It's an old projector model that he'd bought second hand and it was way out of warranty. I drove it to Panasonic for him and when they realised it wasn't under warranty they immediately did what they could - doing some maneuvers so that it could be put under warranty. I just got it back and it was fixed ( a major part had been replaced) all free of charge!
Both my friend and I have been so impressed every time we deal with Panasonic Canada they've we feel they've earned our customer loyalty. I'm hard pressed to think of any other major company that has done so.