Originally Posted by LJG
I falsely hoped that they had matured into a high end reference manaufacturer with equal customer support.
What is happening here is a big shame, a complete ignorance of all behaviour rules towards a customer. And the top of the news is, that this phenomenon not only happened once:CHRISTIE HD6K-M
Lon and I exchanged emails no end, 7 months, hundreds of hours and Christie never got tired to say that their DI is considered to be complete. Thanks to an AVS member we got direct contact to the the product management and as soon as we sent them some graphs they suddenly had to admit that their DI is not performing as it should.PROJECTIONDESIGN
The next unit that looked promising. After aksing for specs for over 12 months I hoped that the new Helios will deliver a sensational quality. But everybody who read W. Mayers test report was able to see, that the next dissapointment is on the road again. As far as I heard from somebody who should know it, they did nothing
to improve the performance, there are still no serious numbers available and their opinion is that the unit is ready for sale.DIGITAL PROJECTION TITAN
This seems to be a real adventure of the third kind, why are they not able to tell the truth and a correct timeline?
All these high-end units are offered for high end prices >40K to >70K but those brands forgot to tell us that there is no high end customer care included. It looks like that these maunufacturers may think that we are stupid and that we have to be glad to eat what they serve us. It is very dissapointing that this happens to a very nice and friendly guy, who is so well known on the forum and offered his help in so many situations.MY SUMMARY
A guy who is involved in the AV business for many many years told me, that the only company that has been correct and serious in the partnership with him for decades (!) was Sim2. This was a kind of eye opener for me and concerning future decisions I will take reliability and service much more into account then before.
Lon, good luck, all the best!!! Somehow everything will turn out good.