Originally Posted by Paladin80N
Does anyone know if anything weird is going on with Theta? I called to get technical support, left a phone number and it was never returned. A few days later I finally reached someone and they said were at the ATI building and that the Theta people had not been moved to the ATI location yet. The only answer I could get to a question about a noise in my amplifier was to go to the web site, fill out an RA form and send it in to ATI. The person on the phone sounded like a temp employee who knew absolutely nothing about the product.
I need the amp fixed and unlike other companies, Theta does not provide schematics to anyone. This effectively negates going to a local repair shop. I then went to the web site, filled out the form and sent the Dreadnaught II to ATI. Today I was checking my package tracking and I was informed that ATI had refused to accept the amp and now FedEx has the status as "future delivery requested".
This whole saga with Theta has left me very uncomfortable. I was planning on looking at the Dreadnaught III and possibly a new processor if they get the HDMI squared away. Like many others, I am beginning to question the sanity of continuing to business with this company.
Following is something I found among my many twilight zone AV contacts which may shed some light:
From: Theta Digital technical support [mailto:firstname.lastname@example.org]
Sent: Thursday, October 15, 2009 2:03 AM
To: Ken Mills
Subject: Re: RA #5063 - Theta Digital Service Request
Hello Mr. Mills:
Glad to be of assistance.
I can tell you that there are many areas of the world with similar
power fluctuations, and that Theta Digital has been selling into them
for over two decades! I can also tell you that, almost to a man,
every installation that has included an AC signal regenerating line
conditioner has resulted in problems for the Theta Digital gear
plugged into it. Standard surge protectors have sufficiently
protected the gear, and allowed them to work as designed.
If you're planning to purchase the HDMI option when it becomes
available, perhaps you should wait to get your unit serviced then.
The power supply would need to change anyway with the HDMI option, and
the repair work on the software side would be done as part of the HDMI
The HDMI option's ship date has not yet been established. The product
development team have informed us that they are about 95% done, and
that the last 5% is really the most difficult. If all goes absolutely
perfectly and without any hitches (which it rarely does in software
development!) then the HDMI option could be available at the end of
the year / early next.
However, because Theta Digital is moving its operations into the
facility of its parent company, ATI, over the next couple months, we
wouldn't be able to store your unit while you wait for the HDMI
option. I've already asked, and been told a very firm "No." The
inventory folks are already overwhelmed at the movement of all the
product, as well as Theta Digital's entire production line, tooling,
parts, test equipment, etc., and they don't want any chance of either
damaging or losing anyone's property!
1749 Chapin Road
Montebello CA 90640
+1 (323) 278-0001 voice
+1 (323) 278-0083 email@example.com