Originally Posted by Mr. Integration
Again I will only respond to factual errors since this is public and my name is being dragged through the mud. I was painfully clear that the order was non cancellable before money was sent, furthermore there was a an entire month that I was asked to research a competing unit, which I did and offered that competing unit at a quicker time frame and higher price. I then explained that the unit would take longer than we originally anticipated. At that point I offered a full refund and was told to go ahead and order it. There is a sufficient paper trail to substantiate these facts. I was going to hold fast to the stated and understood special order item no refund policy, however when ADA began getting bashed online. I decided to refund the majority of the money withholding the PayPal fees I was charged and something for all my time, which is not free. I welcome the opportunity for small claims court so this issue can be dispensed with legally instead of being litigated by attempted intimidation via keyboard. This is a matter of principle not money. People who do not have consideration for people time should not prosper for their theft of time. I am not a sales guy I am a consultant, I get paid for my time. Try meeting with your doctor and getting his opinion or diagnosis for free or better yet take his diagnosis to a different doctor who will work a little cheaper. I could care less about the money, I want to make sure people who waste other peoples time pay for it.
David, you mentioned back in April that if you pay for the Unit, you will own it....but the Unit was never delivered. I am happy that you mentioned that you keep a record of our e-mail correspondence. I'll extract and quot some of your emails. Guys, kindly note that for the first time refund was mentioned in July, 3 months after the order was put:
12 July 2012: “I have been with ADA for 15 years and they have never taken this long to deliver on a product…..if they cannot be ready to ship by the end of July, I will expect a refund.”
18 July 2012: “The closest I can get to a guaranteed delivery time is the end of August. I agree with you that this has been an excessive amount of time to wait. They did tell me it would take a large amount of time, but I never envisioned this long. I will demand a refund from them….”24 July 2012: “I am advising that we request a refund and then I can refund your money.”And David, yes, there is a refund policy
....An email from Mr. Richard Stoeger VP of ADA stated:
23 August 2012: “ Your option to cancel was available to you at any time…We have never forced our fine products on any of our dealers nor their customers.”
You just made fuss of my order since you realised that you will not make a sell and will lose your commission. Furthermore, I have personally emphasized to Mr. D. Vranicar that I am not happy to him to deduct any fees. In the beginning he embraced the idea to share the transaction fees with Mr. R. Stoerger. Again, these are extracts from his emails:
02 August 2012 “I wanted to send you some money but they have already deducted their fees” (PayPal)
03 August 2012 “I think the paypal charges were around 400 and I have to eat some with ADA. I have not received a check yet but I want to resolve this as quickly as possible. I just did not want to assume you would eat the paypal charges”
Yes, David did mention (late August) that he will deduct some fees for his time but he was repeatedly told that if he needed to be paid for his time , he should ask ADA that did not deliver the product. I have never agreed to pay David a commission. To turn against his customers who pay for his living and to accuse them that they waste his time, I am sure will also deter many people away.
David did take advantage of my trust in him. Yes, David, if you go to different doctors you pay but you know in advance how much ill cost you and you have the option not to go. I had no option since you had my money and you started to deduct as much as you wanted.
Not to mention, without my permission. Since we deal with expensive products, I don't know how future customers can trust you....and David, it is all about the money since if you had principles you would have refunded the money long time ago...