For the longest time, I thought the prospect of owning a Datasat RS20i wasn't something that I would likely entertain. Recently, however, I have noticed quite a few RS20i's being sold used, and I actually felt like now may be the time to pull the trigger on a RS20i, or at least an AP20. The reasons were not altogether clear, but after researching a bit, I have found out that a firmware update for DTS:X is still awaited for those that have already had their RS20i upgraded for that capability.
As I looked over past and current owner's posts, I had formed the impression that it was very important to know the details of where the unit originated from. I didn't fully understand the scope of this until I placed a call over to Datasat's US general contact number yesterday, having been informed by 2 Datasat dealers, much to my shock, that although the Datasat does offer Dirac, it is not Datasat's intention to allow the end user the ability to run Dirac on their own. Instead, I was informed that Datasat charges for a trained technician to come out to your home to set your system up. The calibration price: $5,000!
So, I called over to Datasat and was initially told everything that I wanted to hear. I was advised that I could indeed buy a Dirac kit on my own for the RS20i and that if I so wished, I would even be allowed to purchase an AP20. I was provided a phone number in sales for a quote of pricing of the Dirac kit and the AP20.
When I called the salesman, he was unavailable, so I left a message describing my conversation with Datasat. This salesman told me the complete opposite of what I had been told by the 1st nice individual I had spoken to. Datasat won't allow me to buy a Dirac kit for myself, they won't allow a consumer to purchase an AP20, and they won't provide me any phone support should I choose to buy a used Ap20 or RS20i. I was succinctly and quite rudely informed that any questions I had about a used unit would need to be directed to the authorized dealer where the unit was purchased from, so as to not tie-up their phone support lines.
I wonder if people who have purchased used units have had issues with getting phone support from Datasat? I know some people are shipping their sold RS20i's to different countries.
Every person has different uses and desires for purchasing a processor, and for me, I enjoy changing and experimenting with layouts due to running numerous subwoofers, changing out speakers, etc. Having someone else run Dirac and then leaving me to have to live with that 1 set-up would not be ideal for my specific needs, because something is bound to change in my set-up. Instead of being offered the opportunity to purchase a Dirac kit from sales like I was hopeful to be able to do, I was instead told by Datasat what I had previously been informed by a respected professional in the industry, the Datasat RS20i would not be the ideal unit recommended for me. The salesman for Datasat convinced me against purchasing his product after feeling fairly offended that more trust is not afforded to people's abilities and know-how who are looking to spend thousands of thousands of dollars with their company.
DTS is my favorite sound format, and as I understand it, Datasat is DTS. I was quite disappointed, especially since I have read so many great things about the sonic quality of the RS20i. I have spoken to Trinnov, and they offer the versatility that appears to be lacking with the Datasat RS20i at a similar price-point, and DTS-X is already on-board. I still also entertain getting a used AP20, knowing full-well that tech support from Datasat will likely be non-existent.