Originally Posted by thrang
Oh my, The Upgrade Company??? Everything I've read, and the lack of independent before/after data makes that a curious decision, let's say...
What about the fact that you'd voiding your McIntosh warranty?
Yes, there has been negative press by one or two folks who have made a lot of noise. Also, the folks who prefer measurements over subjective listening and the folks who prefer DBT have made a lot of noise. David is a passionate guy, so early on, he did himself a big disservice by getting too emotional and getting on the forums. Since then, he pretty much stays away. I took that into consideration when I took the first plunge in upgrading my Pioneer Elite BDP-05FD blu ray player. But, the proof was in the listening. Plus, he has a 14 day guarantee. Talking to Dave on the phone, he was a completely different guy - very nice to deal with. I got a good deal on my first upgrade, so there was little risk. I've had 6-7 products upgraded by The Upgrade Company so far, and every one of them has been worth the money spent.
Regarding Warranty, TUC provides the warranty - a 5 year warranty. Out of all the components I had upgraded, the only one that has had issues was the SE upgraded Onkyo PR
-SC5508 processor. It had the typical hdmi issue that a lot of Onkyos encounter. The hdmi board was replaced free of charge. Regarding my MX-151, I bought it used, so I don't have a McIntosh warranty anyway.
While it's true that David does not do things the standard way that other audio/video folks run their business, I'm nevertheless comfortable working with him. He's actually been incredibly generous with allowing me to try things out, and he doesn't have an issue if I return something I don't like (like cabling). He's probably the nicest person in the business that I have dealt with the past several years.
Regarding credibility, he's had equipment reviewed by reviewers from The Absolute Sound, stereotimes.com, dagogo.com, and in the last few years, two different folks on positive-feedback.com. If your familiar with positive-feedback.com, you'll know about the Brutus Awards, and David received one for his SE upgrade to the Oppo BDP-105 blu ray player, and another one for his SE upgrade to two Marantz components (PM15S1 and SA15S2). BTW, the review for the Absolute Sound never made it to print, because the Editor apparently nixed it.
I'm not trying to sell you on it, just sharing what I know about it. Of course, I'll be happy to share what I think of the upgraded MX-151, once I get that done. :-)