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post #1 of 11 Old 02-26-2014, 02:26 PM - Thread Starter
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I was in an audio - video specialty store recently. We were talking about items that were $,$$$ per component and well into $$,$$$ for a system. This visit reminded me of several past occasions in similar stores where the quality of customer service was lacking.

The person I talked to gave erroneous information on several points. These were simple errors of fact. He seemed very honest.

Since then I have been thinking about how I would run a small specialty store. And that would be something along the lines of:

1. Know a basic up to date overview of the products in my main lines, especially anything on display.

2. Have a laptop connected to a medium sized TV on a wall on which I could display product information.

3. At slow times, which I suspect most dealers have a lot of, I would download product brochures and owners manuals. I might even browse the manuals just to be familiar with their organization.


4. When a customer asked a specific question I would admit I did not know the answer and suggest we search the relevant literature or the internet while he is there. I can sell something to a customer who is present much easier than when he is somewhere else looking at something else.

5. I would never guess, try to change the subject, or give an answer to different, unasked questions. I leave that to politicians.

I realize I have described this for a small shop environment but larger stores could have a desk and computer for each salesman. And if I did have said large store I would be quick to weed-out salesmen with seriously defective personalities. In the past I have had a few experiences with people who were supposed to be salesmen for audio - video equipment but should have been in occupations where they can be obnoxious to everyone.

"Most people would die sooner than think, in fact they do so."  Bertrand Russell The ABC of Relativity, 1925

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post #2 of 11 Old 02-27-2014, 07:56 AM
 
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And they wonder why folks buy from dealers out of area or on the internet?

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post #3 of 11 Old 03-21-2014, 02:03 AM
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sounds like the old Borders books central store info desk.

-their staff there knew their product
-they would offer suggestions
-online search info
-etc

Then Amazon came and what book stores are left?
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post #4 of 11 Old 03-21-2014, 05:18 AM
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Which Store? Audio Dimensions on Woodward - Harry?

It's back!! Wine of the Week! Clos Martinet Tinto, Priorat DOCa, Spain ~$60. If you've not had a good Priorat, you've not truly tried Spain's smallest, yet most unique terroir.
My Home Theater of the Month- Le Petit Trianon
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post #5 of 11 Old 03-21-2014, 09:27 AM - Thread Starter
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Not Audio Dimensions. I recommend them. I have purchased many things there in past years and received good service and support. I have neither visited nor purchased anything of the types of products Harry sells in years. I have not gone there in my current shopping because I have a few specific needs with many constraints and he does not have any usable offerings.

"Most people would die sooner than think, in fact they do so."  Bertrand Russell The ABC of Relativity, 1925

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post #6 of 11 Old 03-21-2014, 11:10 AM
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Where?

It's back!! Wine of the Week! Clos Martinet Tinto, Priorat DOCa, Spain ~$60. If you've not had a good Priorat, you've not truly tried Spain's smallest, yet most unique terroir.
My Home Theater of the Month- Le Petit Trianon
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post #7 of 11 Old 03-21-2014, 12:22 PM - Thread Starter
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Never tell.smile.gif Within 150 miles of here.

"Most people would die sooner than think, in fact they do so."  Bertrand Russell The ABC of Relativity, 1925

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post #8 of 11 Old 03-21-2014, 08:25 PM
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Best to let the folks who care by PM at least !

PS:

Just saw an Armenian guy on Friday Night Fights named Martirosyian win in a nice middle weight fight tonight. Not exact but must be related.

Art

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" Complaining makes you the victim.Change the situation, leave the situation or accept the situation, all else is madness"
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post #9 of 11 Old 03-25-2014, 08:15 AM
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Quote:
Originally Posted by thebland View Post

Which Store? Audio Dimensions on Woodward - Harry?
Quote:
Originally Posted by thebland View Post

Where?

   Quote:

Originally Posted by humbug2 View Post

Never tell.smile.gif Within 150 miles of here.

 

I would guess Paulsons.

 

I don't know why but I always feel like I've just steped out of Mr. Peabody's WABAC machine into 1978 when I walk through the doors of Audio Dimensions.  There's just a touch of "snake oil" in there, mostly from customers, as to be a little charming.  I'm a planar speaker guy and keep a seprate room for stereo; Harry has great stuff and service.

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post #10 of 11 Old 03-25-2014, 08:36 AM
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Quote:
Originally Posted by Art Sonneborn View Post

Best to let the folks who care by PM at least !

PS:

Just saw an Armenian guy on Friday Night Fights named Martirosyian win in a nice middle weight fight tonight. Not exact but must be related.

Art

We're lovers not fighters.

It's back!! Wine of the Week! Clos Martinet Tinto, Priorat DOCa, Spain ~$60. If you've not had a good Priorat, you've not truly tried Spain's smallest, yet most unique terroir.
My Home Theater of the Month- Le Petit Trianon
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post #11 of 11 Old 03-25-2014, 10:03 AM
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I heard that some high end stores in NYC are now charging an audition fee that is of course waved if a purchase is made?

I guess I see their dilemma. How can you possibly stay in business just demoing stuff only to have the customer go home and order it on line.
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