Originally Posted by CINERAMAX
Peter I am so sorry to hear about this. No doubt about it shipping damages are a pain in this business. In retrospect your dealer should have staged the delivery so that the extra heavy BOZ216 came in it's own shipment. It's like having a loose cannon on the ups truck and most likely the culprit of the damage to the 2200 modules, it is a heavy S.O.B.
I would be understanding if it was shipping damange. Not so. FYI, the problem is ironically with the light 2200s (20lbs). The heavy 216 (80lbs) and TCS were flawless from day one!!!
Two of the 2200s had cosmetic defects from the factory. (Blemishes in front panel, one of the unit had a nut GLUED with Epoxy resin on the bottom!!!)
Two of the 2200s had functional problems. One unit had a dead left channel, the other one reports timeout problems, messing up the whole system.
When I sent in the unit with the dead channel for service (it was cosmetically flawless), it came back with THE FRONT PANEL SCRATCHED. The original problem was fixed, but instead it had a new problem: It would only power on every second time... 1 functional bad => 1 cometic bad + 1 functional bad
With all this waiting, it really feels very unprofessional of TacT...
Our home theatre is "down" since July when I sold my 9 Parasound JC-1s. It was supposed to go live in October when I received the TCS/Boz. Now it's still down... No movie in the Nielsen house since early fall... Waiting to get the Boz units fixed...
Did I say it sucks?!
Once I've solved all the problems, I may consider selling everything (due to bad after taste with all the problems I've gone through). If somebody wants to avoid problems, let me know. I will sell you the TCS,216, and 5 2200s for the same amont I paid. You will save all the agony an pain of getting brand new units fixed/replaced...
I feel that this is the worst purchase / most costly mistake I've ever made in the home theatre area...
Now, let me point out that I'm coming from Parasound, where 14 of 15 units arrive PERFECT out of the box, or 8 perfect JC1s out of 9. It is quite a chock to get 4 bad Boz2200 out of 5. (Quiz: The JC1 is $3500 and weighs 80lbs. The Boz 2200 is $3000 and weighs 20lbs. Which one should arrive cosmetically perfect?)