okay so the latest is that they are telling me that the 3 actuators i have on the single sofa are new but the 4 actuators that i have on the love seat are refurbished! Thanks to Mario (from Jaymar - amazingly helpful guy), he was willing to take the actuator back on his own expenses!! But then DBOX agreed to take it back and send me a new one. I asked them if it was going to be a new new one or another refurbished one, to which they didn't reply back!
The actuator was a pain to remove from the extremely heavy love seat. Only just managed it even with 4 of us there. We just couldn't get the PCS Board box to screw back in without turning the sofa all the way to its side and to have gravity help us, but we couldn't turn it due to all the cables etc going to the floor, and we were afraid of damaging them too. So considering we would need to remove the PCS box when the new actuator comes anyway, we just left it dangling for now inside the arm of the seat.