Yes I did receive my CB3 back from Theta and yes I still have the same issues. I can tell you the entire process was a disaster and waste of time. Carl Nicolson is the guy covering John's job. I don't know if that's a permanent thing but I certainly hope not. In my experience, Carl just didn't seem to have any technical savvy with the CB3. It took several e-mails just to get a somewhat straight answer on what they actually did to the unit when it was in for service. He is more of an e-mail communicator whereas John would pickup the phone and talk with me directly.
In regards to the audio dropouts, again I had to e-mail Carl at least three times before I got the following information:
"Every Casablanca is put through a final listening test in Theta Digital's sound room before being OK'd to leave the factory. Upgraded and repaired units must pass at the same strict quality levels as new units. In this test, the Casablanca is hooked up to a total of 9 different sources and put through several operational tests. One test module involves repeated switching back and forth between 6 sources that differ with respect to type (analog / digital), sample rate (44.1 kHz / 48 kHz / 96 kHz), and encoding (DTS 96 / 24, DTS-ES, Dolby Digital, Dolby Digital EX, Dolby Digital via RF). Another module consists of hooking the Casablanca up to a satellite source via Toslink and surfing up and down a range of 30 stations that include stereo, Dolby Digital 2.0 and Dolby Digital 5.1 broadcasts. These two modules specifically test a unit's ability to detect changes in sources, sample rates and modes. A unit's inability to sense these changes can lead to audio dropout when changing sources. (temp70) unit had no difficulty whatsoever detecting changes in sources, sample rates, and modes on the technician's bench and in the battery of tests in the sound room.
I received the CB3 last week and reinstalled into my setup. Unfortunately, as soon as I switched between sources it dropped the audio. The bigger problem for me is I do not have a local dealer and am relying on the manufacturer to help me. From that response it seems that they have done all they are going to do. It's sad that a 14k processor can't do these basic functions and the manufacture is giving up fairly quickly (in my situation). I can tell you that John would have called me or asked that I call him after a few days just to make sure everything was working properly. Carl's approach was to tell me that they were confident that the unit was shipped back to me functioning normally and it was possible that there are other issues in my system that are causing the problems.
I don't think that I should have to worry about my cable box or dvd player not working with a 14k processor. You would think that it would for the kind of money. If you're going to purchase this processor be wise and go with a local and knowledgeable dealer. My initial purchase was through a local dealer just not very knowledgeable and was told to call the manufacture. Look where that got me.
It's kind of like having an expensive sports car that's always in the shop. It's great when it runs.
Best of luck with your Theta.