Originally Posted by dlfromcanada
what are your plans now?
Right now it's to wait longer because I want the finishes to match since all my speakers are exposed, and I had selected a custom veneer for the subwoofer.
I am not a speaker fanatic. I can't tell you the details about cones or wave lengths or anything like that. I thought I needed the subwoofer to be matched to the wood of the other speakers. Apparently that isn't the case with subwoofers. (shows how little I know) I am just a consumer who wanted really nice speakers and was frustrated with the lack of updates about the product I ordered that was supposed to be delivered already, but is still in development.
I don't think AV123 is a "bad" company. I think they do strive for excellent customer service. However, keeping customers in the dark about products they already paid for and expected to already have received is not acceptable to me. I'm sure I'm a rarity for AV123 but that doesn't mean I'm not allowed to voice my irritations on a public forum.
I told my story. People chose to read their own reality into it and bash me for it. Then they bash me because I wasn't responding during Easter weekend. Those particular clowns need to get a life.
I don't even care if the CEO calls me or not. That isn't going to change the situation. Kyle their CS rep knows what I'm doing next.
Again, this was all about a lack of communication from seller to client. No more, no less.
I'd even consider buying from av123 again, but it would have to be an item in stock.