Originally Posted by Shinobiwan
Its funny that you said the OP should be a little more mature about this, how ironic. Seems you can't stand criticism without resorting to calling folks trolls. Seriously, your a waste of my valuable time, laters.
Excuse me sir, but you seem to be just as guilty by being so quick to cast blame AV123's way. Let's all take a breath for a second, take the gloves off and try and sort through this with cool and collected heads.
First, let's take a look at a few things....
- AV123 does NOT accept payment in full for items not even released yet
- If by chance that human error caused him to be charged for the item, a quick phone call would easily have fixed that issue
- There are several threads on the AV123 forum detailing some recent production issues and their efforts to get them resolved
- The owner of AV123 openly posts his personal cell number here and on all forums encouraging those with issues to give him a call so that he can get them straightened out
AV123 is not like New Egg. They are not a huge reseller of products and parts. They don't have massive numbers of folks answering the phones, dealing with CS issues and monitoring purchases, back orders or whatever.
They are a small mom and pop business with less than a dozen full time employees that happens to manufacture speakers and electronics and sells them via the internet. Of course, I'm not talking about production employees, but office, warehouse, customer service etc.
So, if the OP was inadvertantly charged for the sub (which I still hold in doubt since.... a firm selling price hasn't even been released yet
), a phone call to his rep (the person he had to give his order and CC # to) would have been easy enough to get the charge reversed. Nothing at all hard about that.
The owner of AV123 is passionate about every single one of his customers being 100% happy. He bends WAY over backwards to make certain that those with issues are taken care of promptly and with respect and dignity. Like I mentioned, he posts his cell number often on the forums and encourages those with ANY problems to contact him PERSONALLY to get them resolved.
So, I would suggest, rather than openly bashing AV123 for something they may or more likely may not have done, a phone call to the OP's rep would have been the first order of business. With a call to the owner himself if he felt in some way slighted. To come here and trash the company this way, is wrong IMHO.
But, MY opinion isn't the one that counts. So, I would suggest to the OP to get busy and make a couple of calls. He will be treated fairly and with respect and taken care of.